Loss Prevention Specialist Full Time (RICHMOND HILL)
Home Depot View all jobs
- Richmond Hill, ON
- Permanent
- Full-time
Richmond Hill, ON L4B 4K1Req175654Full TimeNew VacancyRetail StoreOnsiteJob DescriptionAre you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview:The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution of the Company's Asset Protection strategy by utilizing available tools to minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned with store objectives.Key Responsibilities:Actionable Deliverables· Conduct shoplifting apprehensions safely and without physical contact, in compliance with applicable laws and company policies.· Inspect physical security of The Home Depot (THD) stores to prevent and deter malicious activity and address discrepancies with store and AP leadership.· Document criminal and serious incidents, preserve evidence for legal requirements, and coordinate with law enforcement and court representatives. Build and maintain partnerships with law enforcement.· Maintain clear, timely communication with your direct leader to ensure alignment on all investigative actions and outcomes.· Maintain open communication with store leadership and associates while partnering to promote AP awareness.Competencies:· Action Oriented· Collaborates· Communicates Effectively· Customer FocusSkills:· Experience in investigations, loss prevention, security or studies in a related field.· Familiarity with retail operations and shrink prevention.· Use of CCTV systems and investigation software an asset.· Understanding of external theft surveillance and apprehension methodologies.· Excellent analytical skills as well as strong verbal and report writing abilities.Direct Manager/Direct Reports:· Reports to Asset protection Specialist Supervisor or District Asset Protection ManagerTravel Requirements:· Some travel required. APS might have multi-store responsibility.Physical Requirements:· May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.· Extended periods of standing and walking through out the store locations· May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.· Moving around the store and being able to communicate with and assist associates & customers.· Operating a computer and other technology.Hybrid Work:· Job Categorization: StoreWorking Conditions:· Working within a flexible schedule that may include evening and weekends.· Warehouse environment that can be dusty and noisy.· Doors are frequently open, causing drafts and interior temperature changes.Minimum Education:· High School Diploma or GEDMinimum Years of Work Experience:· 1 + year (s) experience in investigations, loss prevention, retail operations, security or studies in a related field.Minimum Leadership Experience:· NACertifications:· Meet all Home Depot, AP training and certification requirements.· Where required, Asset Protection associates are required to maintain a valid and up to date security guard license and/or private investigator license. Not holding a valid security guard license should not prevent an interested candidate from applying to this role.Other Requirements/Assets:· May be required to travel to various stores in the market area.The pay range for this position is between $22.00 - $24.00In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.