Assistant Manager, Store Events Operations
Sephora
- Toronto, ON
- Permanent
- Full-time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: HybridAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.ABOUT THE ROLE:Join us as the Assistant Manager of Store Events Operations and dive headfirst into a world of excitement and innovation! This role isn't just about managing events; it's about crafting unforgettable branded experiences that captivate our customers and drive sales to new heights. As our Assistant Manager, you'll be at the forefront of shaping our Canadian stores into vibrant hubs of activity, working closely with teams across the board to bring our event strategies to life. With your passion for creating unparalleled client experiences, you'll ensure that every interaction leaves a lasting impression. If you're ready to unleash your creativity and make a real impact, this is the opportunity you've been waiting for!WHAT YOU'LL DO:
- Support the Sr Manager, Store Events with the Store Event Portfolio to drive operational efficiency between store teams and brand partners in process, planning and execution of Store Events
- Oversee designated Brand Event Category portfolios to ensure alignment between brand event strategies and Sephora's business initiatives
- Partner with the Category and Brand Team to support the Brand Partner Lifecycle, including but not limited to, Policies, SOP, Brand 101, Goals, and reporting
- Responsible for enablement of Brand Event Booking Systems, including Happening @ Sephora & Online Reservations
- Implement operational strategies to improve systems based on store feedback, and the future visions for store events program
- Own the Brand Event intake process to enhance sales and client experience
- Build operational resources and training tools for stores to drive current business needs for all client programs under current scope
- Own reporting for post-event analysis to support developing and implementing strategies based on results for future event initiatives
- Implement remote store strategies to set up teams for success by planning and executing Client Experiences both with brands and led by store teams
- Implement Client Engagement Strategy within the Pop-up Program including crafting and updating learning and development materials, store goals, activation operations
- Support with Retail Marketing partnership to implement Services Initiatives across OOH Media, Promotions & Events
- Support implementation of Event x Services strategy for stores in partnership with the Pro Beauty Educator & Sr. Manager of Selling and Services
- Support store process for all FSC partners for out of store events/client experiences
- Visit stores and support events as required
- Support with identifying root causes and implementing action plans with Field Leadership relating to Sales, Conversion and Net Promoter Scores
- Gather store feedback and recommendations to aid in developing strategies that drive sales, conversion & the client experience
- HASM Program Management & Reporting in relation to Store Events
- Support with improvements to Client Facing Digital Experience
- Ad-hoc support as required
- Minimum 5 years of retail operations experience
- Strategic thinker, and dedicated individual in all programs related to the Client Experience.
- Excellent interpersonal skills with ability to build and foster relationships
- High level of accuracy, ability to detect inconsistencies and errors
- Strong organizational skills and ability to track multiple priorities
- Ability to challenge the status quo and have a futuristic approach
- Team Player with a positive attitude and willingness to roll up their sleeves when necessary
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Ability to thrive in a fast past and constantly evolving work environment
- Bachelor's degree in a related field or equitable experience
- Strong sense of urgency and drive for results
- Ability to travel as required
- You'll be part of a unique culture and family of passionate and inspiring individuals.
- You'll work alongside the best talent in the industry - people you'll be proud to work with.
- You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
- Benefits you can mix and match, depending on your needs.
- Employee Assistance Program services for those times you need extra support.
- Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
- Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
- And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.