General Manager, Acute Healthcare
Compass Group
- North York, ON
- Permanent
- Full-time
- Oversee Support Services department including housekeeping, waste, patient transport and call center.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, and client.
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Active participation in the Health and Safety Committee for the facility.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Ensure all staff is appropriately trained in and follow infection control programs.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure completion of all Compass internal programs, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Act as the main liaison with the Environmental Public Health Officer and other regulatory bodies, as applicable as it relates to environmental services.
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for environmental special projects.
- Build strong relationships with leadership to ensure that our needs are considered and supported.
- Manage, coach and develop teams within different departments.
- 5+ years of management experience in acute healthcare, facilities, environmental services or related.
- Expereince managing large, diverse teams.
- Post-secondary education an asset.
- Excellent communication skills, both verbal and written.
- Ability to take a hands on approach when needed.
- Ability to lead multiple teams within different locations.
- A good business acumen that enables you to quickly understand and deal with unusual situations leading to a favourable outcome.
- Proficient computer skills, specifically with Windows.
- Proven excellence in fiscal management of departmental budgets, contracts and project costs.
- Demonstrated ability to think strategically / conceptually and evidence of achieving collaborative results across various departments and disciplines.
- Current with the latest innovative trends in environmental services.
- Demonstrated ability to lead, motivate, and develop direct reports and frontline staff during times of change and shifting priorities.
- Excellent verbal and written communication skills.
- Excellent organizational and people skills