Full Time - Days - Security Coordinator - Bridgepoint Hospital
Paladin Security
- Toronto, ON
- Permanent
- Full-time
- Oversee the day-to-day activities of responding Security Personnel on site.
- Provide ongoing support/education to Supervisors on site.
- Coordinate and oversee all extra coverage request(s) made on site with Paladin Head Office.
- Oversee developing security requirements/projects related to the site’s ongoing redevelopment/Renew phase(s) at Bridgepoint Hospital.
- Develop and maintain a training program for the department as well as each individual Supervisor/Guard.
- Ensure Supervisor/Guard training requirements are met to a satisfactory level and generate documentation of training upon request.
- Develop and maintain site post orders.
- Schedule and track recertification training, as required.
- Research/explore and develop additional training and education, based on department need and Supervisor/Guard interests to help grow and further progress the security program on site.
- Create and implement a standardized evaluation process.
- Attend Supervisor and Management Team meetings and ensure staff receive all pertinent information following such meetings.
- Respond to questions and concerns from front-line staff. Escalating any critical/organizational level concerns to the client with minimal delay.
- Quality Control – Ensure performance matrix standards are met.
- Coordinate case management if investigations and report back to the client in a timely manner via email or in person; briefing with appropriate documentation as necessary.
- Develop/participate in educational awareness programs and emergency preparedness (ie. Safe Walk Program, Restraint Demonstrations, Mock Codes, etc.)
- Maintain security application database and administer all software in collaboration with the client.
- Participate in committees (where applicable and requested by the client in agreeance with your Paladin Manager).
- Liaise with Police and other agencies as required.
- Provide statistical analysis of security operations on site (monthly/quarterly).
- Manage key control and perform audits as needed or otherwise requested.
- Track and follow-up on incident reports (RL6) – escalating to the client as needed, as defined by the client in agreeance with your Paladin Manager.
- Audit incident reports (RL6) for their completion and to determine whether certain events have been into SAFER (RL6) as required.
- Maintain / track staff attendance and manage appropriately.
- Monitor and maintain security equipment – escalating to Paladin Management and the Client as needed.
- Maintain ongoing daily communication with Paladin and the Client (and other delegate(s)) to ensure any risk to either organization (Paladin Security Ltd./Bridgepoint Health) is escalated and mitigated appropriately.
- It is NOT the responsibility of the Security Coordinator to take independent action on any incident that should otherwise involve leadership from either organization without their knowledge.
- Train, motivate, and oversee the discipline of staff where necessary.
- Maintain training records and appraisals.
- Must be the best-groomed and hardest worker on site. To be an authority figure we must look and act the part.
- Must always remain calm, courteous, helpful, patient, and understanding.
- Must maintain a positive and professional attitude at all times.
- Must not take part in any activity that may discredit yourself, Paladin Security, other guards/supervisors, managers, or any Paladin executive.
- Will not engage in any comments or remarks that would be considered harassment or demeaning to others.
- Will not engage in any inappropriate comments about any Paladin staff, or fellow team members, and will reflect a professional image to all person(s)/members of the public.
- Will never gossip about other staff members; as leaders we must be respectful and professional at all times – gossip destroys your credibility.
- Will never reprimand or discuss reprimands in front of others. Professionalism must be maintained and so must the privacy of others.
- Will be available to assist and support all Paladin staff on-site. As a leader you are expected to assist others so that all Paladin employees can provide the best possible service to our clients.
- Always conduct assigned duties/procedures as per Paladin Security Group Ltd. Corporate policies.
- Ensure that all requests for information/reports/assignments are answered when requested by your superiors.
- Take pride in your workplace and keep all areas clean and presentable at all times.
- Reflect a professional image to clients and put the best interests of the client first at all times.
- Work together as a team and uphold Paladin’s expectations as you are an extension of Paladin Management.
- All company/client equipment will be used for professional duties only and will never be used for personal gain. Cameras/computers/phones (cellular and land-line) will only be used for business activities only.
- Must not allow personal relationships/friendships to supersede or interfere with your responsibilities as a Coordinator at Hospital.