Onsite Field Technician (Underground), Sudbury, Ontario

DXC Technology

  • Sudbury, ON
  • Permanent
  • Full-time
  • 1 month ago
Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .The Opportunity:The IT Analyst will provide technical support for the mobile device environment (phones, tablets, end-user applications) to our underground workforce in the Sudbury area mines. Work location will be underground in the mine.Essential Job Functions
  • Dayshift - 4 days a week
  • Must have experience in an Underground environment.
  • Meet the contractual expectations for delivered IT services, with appropriate communication and focus on cost management and issue tracking.
  • Support the Business Partner and EUC team to continually look for opportunities to improve current EUC services and processes.
  • Provide support on asset management.
  • Assess and complete, software, and other requests.
  • Perform software analysis and compliance tracking.
  • Provide mobile support for end users for tablets and phones.
  • Perform complex hardware and/or software upgrades to existing equipment.
  • Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the Mobility Level
  • Provide Underground and remote support
  • Carry out survey for LTE infrastructure and assist in map updating.
  • Provide proper and prompt updates on projects and documentation assigned on daily basis.
  • Provide onsite and remote support.
  • Field service support (surface, underground, remote etc.) for device, applications, network, telecom, and other IT infrastructure as required.
Basic Qualifications
  • Post-secondary degree or diploma in Computer Science or a related field
  • Minimum 1-2 years of experience providing support in an underground technical environment.
  • Must have a Class G license and vehicle
  • Physical requirements must be met for the role.
Other Qualifications
  • Proven success in collaborating with multiple stakeholders to deliver IT services.
  • Demonstrated ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary.
  • Able to analyze technical issues and think critically to provide recommendations.
  • Strong MS Office skills
  • Ability to work in a virtual team environment.
  • Strong initiative and effective ownership of task management
  • Knowledge of Android OS
  • Knowledge of KNOX Mobile Security would be an asset.
**This is an Onsite role located in Sudbury, OntarioDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology