Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Le rôle de Conseiller en voyages d'affaires exécutif chez Amex GBT consiste à offrir une expérience de voyage exceptionnelle à nos clients corporatifs. En travaillant ensemble au sein d'une équipe performante et spécialisée, nos conseillers en voyages assurent un accompagnement personnalisé et un service à la clientèle de la plus haute qualité. Dans cet environnement de service exceptionnel, vous serez pleinement responsable de la relation client et de l'expérience, en proposant des solutions de voyage créatives et adaptées, grâce aux outils et technologies disponibles.Ce poste fait partie d'une petite équipe hautement qualifiée de conseillers en voyages d'affaires exécutifs, travaillant à domicile. Si vous êtes motivé, aimez collaborer et appréciez un environnement qui privilégie la qualité des interactions à la quantité d'appels, ce poste est fait pour vous !Vos tâches quotidiennes :
Gérer toutes les réservations de voyages nationaux et internationaux, en organisant les transferts aériens, ferroviaires, terrestres et hôteliers, qu’ils soient simples ou complexes, grâce à l’application Sabre.
Fournir des conseils, des solutions et des recommandations à nos clients VIP, tout en veillant au respect de leur politique et de leurs exigences de voyage.
Travailler dans un environnement multicanal et être responsable des indicateurs clés de performance, tels que la satisfaction de la clientèle, les indicateurs de productivité et le développement de partenariats stratégiques et de ventes auprès de nos partenaires privilégiés.
Utiliser des techniques de communication téléphonique et par courriel efficaces. Répondre aux demandes spécifiques des clients et entretenir d'excellentes relations avec eux.
Offrir proactivement des services complémentaires aux voyageurs (hôtels, voitures, etc.).
Faire preuve d'enthousiasme et de dynamisme au sein de l'entreprise et toujours respecter l'éthique, les valeurs et les règles de conformité de l'entreprise.
Se conformer à toutes les politiques et procédures d'Amex GBT.
Profil recherché :
Maîtrise du français canadien et de l'anglais requis.
Connaissance approfondie des pratiques et des politiques de réservation de vols, d'hôtels, de voitures et de trains, tant au niveau national qu'international.
Service à la clientèle exécutive de haute de gamme.
Plus de 5 ans d'expérience à titre de conseiller en voyages d'affaires.
Maîtrise de Sabre (un atout).
Excellente connaissance des tarifs et des règles de billetterie pour les voyages nationaux et internationaux.
Excellentes compétences en communication écrite et orale.
Passion pour l'excellence du service à la clientèle et attention au détail.
Capacité d'agir avec intégrité dans le traitement des renseignements personnels et confidentiels des voyageurs.
Maîtrise des outils informatiques de base et capacité d'utiliser plusieurs applications simultanément.
Les candidats doivent être disponibles pour travailler du lundi au vendredi, selon les horaires assignés. De 5 h à 18 h, heure du Pacifique. Ces horaires peuvent varier selon les heures d'ouverture des clients.The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed.The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If you’re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you!What You’ll Do on a Typical Day
Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native Sabre
Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers’ travel policy and requirements
Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners
Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations
Proactively sell additional services for our travelers, e.g., hotel and car
Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines
Act in accordance with all Amex GBT policies and procedures
What We’re Looking For
In depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies
High touch Executive customer service
5+ years experience as a Corporate Travel Consultant
Native Sabre proficiency preferred but not required
Detailed understanding of fares and ticketing rules for domestic and international travel
Excellent written and verbal communication skills
Passion for Excellence in Customer Service with attention to detail
Ability to act with integrity when handling personal and confidential traveler information
Basic computer navigation skills with an ability to multitask in multiple computer applications
Candidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time. This varies depending on the clients’ hours of operation.Location CanadaThe Canada national base salary range for this position is from $46,900.00 - $87,100.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
