Guest Services Agent

Park Place Lodge

  • Fernie, BC
  • Permanent
  • Full-time
  • 25 days ago
  • Apply easily
Park Place Lodge is
currently seeking an enthusiastic, friendly, and motivated individuals to join
our Guest Services team.

Our Guest Services Agents are valued members of
our team who are responsible for providing the finest quality of service to our
hotel guests. They are relied upon to provide our guests with an experience
that will be commended and recommended. Our current Guest Services Agent
position will be ideal for a candidate who is comfortable working with the
public.

The duties of this position include:

-Maintaining an inventory of hotel vacancies,
reservations, and room assignments
-Registering arriving guests and assigning rooms
-Answering enquiries (by telephone, e-mail, and
in person)
-Provide extensive information about hotel
services and facilities, as well as insight and information about the community
-Respond promptly and appropriately to guest
complaints
-Compile and check daily records
-Maintain guest portfolios and accounts
-Manage receipts and vouchers using both
computerized and manual systems
-Provide invoices and statements
-Cash handling
-Handle the departure of guests including
receiving payments
-Operation of hotel software
-Multi-line switchboard operation Job Requirements/Qualifications:

Our ideal candidate for
this position will:

-Have strong organizational skills
-Be self motivated
-Have an exceptional telephone manner
-Have a positive attitude and demeanor
-Be willing to sell packages and vacations
-Be able to work unsupervised
-Be comfortable working under pressure and
through periods of high customer demand

Working for Park
Place Lodge you will receive some great Job Incentives:
- Hotel room discounts for friends and family
- Competitive wages
- Staff discounts in the Pub, Bistro and Spirits Cold Beer
and Wine Store
- Fitness credit
- Dental
- Discounted ski pass
- Free soup, pop, coffee and tea
  • Salary/Wage: $15+
Job Application Process:

Please forward your resume attention Marieme Sall:

Fax: 250-423-6871

Email: jobs@parkplacelodge.com

Go2 HR

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