Product Owner, Retail Planning & Replenishment Systems

Markham, ON
$80,000-95,000 per year
Permanent
Full-time

2 months ago

Location: Markham, OntarioJob Description:The Product Owner, Retail Planning and Replenishment Systems is responsible for the experience, workflows, user interface, and functional evolution of Pet Valu’s Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal platforms. These systems directly support how our teams forecast demand, generate store orders, manage DC inbound flow, and support inventory availability across our network.Reporting to the Supply Chain BI Solutions Manager, this role acts as the connection point between business users, data teams, technical teams, and system vendors. The Product Owner ensures that these platforms are intuitive, reliable, efficient, and aligned to the operational processes used by Replenishment, Demand Planning, Merchandising, Store Operations, and CFC. This role applies modern product ownership practices to deliver continuous improvement, consistent adoption, and measurable business value.Salary Range - $80,000 - $95,000Key ResponsibilitiesProduct Ownership and RoadmapOwn the end-to-end product experience for Blue Yonder Demand, Blue Yonder Fulfillment, and AGR Web Portal.Build and maintain the roadmap for functionality, enhancements, reliability improvements, and user experience upgrades.Translate business requirements into clear product requirements, user stories, and acceptance criteria.Prioritize the backlog based on business value, user needs, and system impact.User Experience and Workflow DesignEnsure the user interface and workflows across all three platforms are intuitive and support efficient decision making.Identify opportunities to simplify steps, reduce errors, improve insights, and enhance the overall system experience.Partner with business users to understand challenges and gather input on future improvements.Cross Functional CollaborationWork with Replenishment, Demand Planning, Merchandising, Store Operations, CFC, and SCBI to understand how these systems support daily work and long-term planning.Collaborate with IT and Application Operations to support system stability, data integrity, and integration flow.Engage with vendor partners, including Blue Yonder and AGR, to support platform enhancements and issue resolution.Delivery and ImplementationLead requirement refinement, support development processes, and coordinate testing and validation activities.Facilitate UAT with business users to ensure solutions meet expectations and deliver value.Support deployment planning and ensure changes are communicated clearly to all impacted users.Platform Performance and Data IntegrityMonitor system performance, access issues, data alignment, and functional stability across BY and AGR.Support the investigation and resolution of issues such as order flow delays, parameter conflicts, or interface inconsistencies.Partner with SCBI to ensure key planning and replenishment data is visible, accurate, and actionable.Training, Communication, and Change ManagementCreate or support user guides, training materials, release notes, and communication packages for new or updated functionality.Build strong relationships with user groups and stakeholders to support adoption and continuous improvement.Serve as a champion for product thinking and efficient use of tools.Performance Measures and Continuous ImprovementWork with the business to monitor and improve key performance indicators such as store order editing, forecast visibility, order flow stability, and platform adoption.Identify and pursue opportunities to streamline planning and replenishment workflows through system enhancements.Promote a continuous improvement mindset across all supported systems and teams.QualificationsRequiredExperience with Blue Yonder (Demand or Fulfillment), AGR Web Portal, or similar retail planning and replenishment systems.Demonstrated product ownership or business system ownership experience.Strong understanding of forecasting, replenishment, store ordering, or inventory management workflows.Ability to translate business processes into intuitive system workflows and functional requirements.Strong communication and collaboration skills with both technical and business partners.Experience leading testing, user validation, or implementation activities.PreferredExposure to analytics or reporting tools such as Power BI or other data visualization platforms.Experience working with vendors or third parties on system enhancements and troubleshooting.Familiarity with Agile or iterative delivery models.Experience in retail supply chain environments.Core CompetenciesUser Centered Thinking: Focused on building system experiences that support intuitive and efficient workflows.Problem Solving: Able to translate complex issues into actionable solutions.Collaboration: Builds trust and alignment across functions.Communication: Communicates clearly and appropriately for diverse audiences.Decision Making: Prioritizes effectively under competing demands.Systems Thinking: Understands how different systems and processes connect in the planning and replenishment ecosystem.Education and ExperiencePost secondary education in Business, Supply Chain, Information Systems, Engineering, Analytics, or a related field.An equivalent combination of education and practical experience will be considered.Additional training or certification in Product Ownership, Agile Delivery, or Business Analysis is an asset.3 to 5 years of experience in Product Ownership, Business Systems ownership, Business Analysis, or a related role supporting enterprise applications.Experience working with Blue Yonder Demand, Blue Yonder Fulfillment, AGR Web Portal, or other planning, forecasting, or replenishment platforms in a retail or supply chain environment.Strong background supporting or improving user workflows, UI driven processes, or front-end system interactions.Demonstrated success translating business requirements into system functionality, user stories, or product enhancements.Experience partnering with cross functional teams such as Replenishment, Demand Planning, Merchandising, Store Operations, and IT.Experience coordinating user acceptance testing, rollout communications, and change management.Experience working with third party vendors or software providers to resolve issues or deliver enhancements.This posting is for an existing vacancy.
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