PROJECT LEAD TRANSPORTATION SERVICES

• 8270 Sheppard Ave. E. (1 vacancy)
• 64 Murray Rd. (1 vacancy)
• 55 John St. (2 vacancies)
• 150 Borough Dr. (1 vacancy)

• Utility Permitting

• Lead analysis and reporting on permit applications, forecasting, and financial reconciliation, including ensuring timely and accurate billing of permitting fees.
• Provide front-line issue resolution by responding to inquiries, complaints, and escalations from stakeholders, including utility companies and the public.

• Inspection and Oversight

• Support inspection program delivery through scheduling coordination and performance tracking.
• Analyze and report on inspection volumes and backlogs, and audit inspection records to ensure compliance with documentation and quality standards.
• Respond to service requests, complaints, and escalations as required.

• Planning and Process

• Drive process improvements and support the implementation of technology, automation, and data-driven solutions to enhance operational efficiency and program effectiveness.
• Contribute to planning initiatives that advance the unit's long-term strategy.

• Lead and manage projects from initiation through to implementation, including developing project plans, monitoring progress, and providing status updates to senior leadership
• Conduct research, analysis, and reporting to support program improvements, policy development, and strategic initiatives
• Collaborate across divisions and with external stakeholders to coordinate capital and maintenance projects, ensuring effective communication and alignment
• Respond to inquiries and requests from elected officials, internal divisions, and the public, and support feasibility assessments for new initiatives
• Develop, maintain, and enhance program documentation, standard operating procedures, and training materials; deliver presentations and training as required
• Support procurement processes (e.g., RFPs, RFQs, tenders) and provide contract oversight to ensure quality, compliance, and effective delivery
• Monitor budgets and contribute to financial planning, including input into operating budgets and capital programs
• Supervise and provide direction to assigned staff, including project team members and students, and support team priorities as required
• Build and maintain strong relationships with internal and external partners, including agencies, boards, commissions, and community stakeholders
• Represent the unit in meetings, consultations, and other forums, and act as a resource on divisional programs and initiatives

• Considerable experience managing complex issues, complaints, and escalations involving staff, the public, contractors, and external stakeholders such as utility companies.
• Considerable experience in project management and coordination, with a demonstrated ability to lead projects from initiation through implementation with minimal direction.
• Post-secondary education in a related field such as administration, planning, engineering, construction, policy development, or an equivalent combination of education and experience.
• Experience interpreting technical drawings, specifications, and reports.

• Proven leadership ability, including providing direction, managing competing priorities, and delivering results in a deadline-driven environment
• Strong analytical, problem-solving, and decision-making skills, with the ability to exercise sound judgment on technical matters
• Experience with AutoCAD, MicroStation, SketchUp, and/or GIS tools (ArcGIS or QGIS) is considered an asset
• Knowledge of applicable legislation, standards, and regulations, including City of Toronto Standards and Specifications, OPSS, Occupational Health and Safety Act, Employment Standards Act, and AODA/IASR

City of Toronto