Risk Analyst
Wave Financial
- Canada
- Permanent
- Full-time
- Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation. You're a self-proclaimed (risk) detective!
- Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes.
- Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations
- Looking for opportunities to improve the way we currently work to support efficiencies and process improvements.
- 2+ years of credit underwriting/adjudicating experience working in a payments or fintech space.
- Strong credit risk experience with the ability to identify high-risk businesses.
- A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.
- Fraud and/or compliance risk experience is also required, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.
- Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.
- You consider yourself tech-savvy, proficient in Word, Excel and Access, and you never underestimate the power of a Google or database search.
- The ability to manage relationships with our small business owners, using your excellent communication skills to do so.
- You can ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that they are still left feeling great about Wave
- You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions.