About Bourgault IndustriesBourgault Industries is a leading global manufacturer of technologically advanced seeding & tillage equipment, with our head office & manufacturing located in Saskatchewan. Our mission is to design, manufacture and distribute the highest quality, most durable, and reliable farm equipment in the world, that meets and exceeds the expectations of our valued customers.We are committed to the continuous development of our team members and innovation in developing our products. We recognize that our employees are the backbone of what we do and the important role they play in contributing to our success!To learn more about our company, please visit .About the OpportunityBourgault is looking for a Customer Service Representative located in St. Brieux. The Customer Service Representative (CSR) will support the Sales & Service Department in these main areas:
Provide direct support to dealers & develop dealers in a given service territory.
Function as a dealer contact with regards to service / product performance related problems, warranty administration, and training.
Focus on customer satisfaction goals within the boundaries of the Bourgault Warranty Policy.
Extensive Bourgault product operational knowledge is required, with the main focus on Air Cart and Air Drill product lines.Responsibilities:
Provide dealer and customer technical product support on all Bourgault products via:
Taking service support calls related to set-up, operational, or functional concerns through phone inquiries and on-call service
Addressing technical issues in-field with support of the Territory Service Manager to ensure prompt resolution
Develop training materials to support in-person and on-line methodologies
Provide dealer and customer training in conjunction with coordinated on-site technical support and unit set-ups / start-ups on all Bourgault products
Assist Sales / Marketing department at shows and events / demonstrations
Ensure our International Service and Sales teams are educated on new features and products; some limited international travel may be required
Communicate with dealers and customers for feedback and input on product
Ensure safe operation of systems
Qualifications:
Degree or diploma in engineering or agriculture is desirable. A combination of education and experience will be considered.
Strong knowledge of and interest in current agricultural practices and related technology
A balance of practical experience and technical knowledge
Strong organizational skills
Ability to work both independently and within a team
Effective interpersonal, communication and customer service skills; including capable of public speaking
Willingness to learn new technology
Ability to think critically and analytically
Passion for the agricultural industry
Enjoy a hands-on work environment that supports being self-directed!
This position will require periods of travel (approx. 20-30 nights away per year)
Pay & Benefits:In addition to offering you a competitive hourly wage, Bourgault understands that an investment in employees is ultimately an investment in the company, and as a result, you can look forward to a wide range of benefits, including:
Group health & dental insurance, life insurance and short/long-term disability insurance
Health spending account
Company matching RRSP plan
On-site fitness centers
Company profit sharing plan
Performance-based pay with regular merit increases
Annual PPE allowance
& more!
Wage Range: $30.00 - $46.50If you’re looking to make a difference with a company that values your hard work and innovation, apply now!#LI-MG1
