Financial Services Representative

Gatestone & Co.

  • Brantford, ON
  • Permanent
  • Full-time
  • 1 month ago
Financial Service RepresentativeDiscover GatestoneEstablished in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list! This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.Join The TeamJoin the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Financial Services Representative Agents to handle customer calls, addressing issues efficiently with empathy and understanding. Our rapidly growing company offers a flexible hybrid work model, allowing you to enjoy the balance of working from home and in-office as needed.In our Flexible Hybrid Role at Gatestone, you won't find a rigid, one-size-fits-all schedule. We recognize that employees do prefer flexibility as a work option that may meet a variety of needs. To create a positive work life balance.With both a primary office work location at one of our esteemed Gatestone Sites and an approved hybrid workspace at your disposal.
  • Performance-based bonus opportunities (More money? Yes, please!)
  • Paid, full-time training provided
  • Supportive leadership and coaches
  • We provide the necessary equipment
  • Fun workplace environment with Employee Engagement Initiatives
  • Ongoing training to excel in your role
  • Leadership development programs to prepare you for career growth (Gatestone loves to promote from within)
  • Employee discounts at local stores and services (Who doesn't like saving money?)
  • Bonus opportunities through our Employee Referral Program
As a leader in the BPO call center industry, we attract top talent, making our performance and customer service unmatched compared to our competitors! This allows us to grow as an organization with our existing partnerships and new businesses. This growth creates internal and external opportunities: join this exciting adventure!Your Mission:As a Financial Services Representative, you will use your training to assist customers by offering solutions tailored to their financial situation. Negotiate payments and payment plans Adhere to your schedule and maintain impeccable attendance Treat customers and colleagues with dignity and respect.How to Excel in the Role:Customer-centric, putting customers first! Committed, goal-oriented, and passionate about personal development.Excellent communication skills. The ability to multitask is a huge plus! Motivated by success and a desire to always strive for more Impeccable attendance.Exceptional typing skills That's it! We take care of the rest! Whether you have experience or not, our robust training program will equip you with the skills needed to succeed.Hours of Operation:Monday to Friday: 7:00 AM to 10:00 PM (EST)Saturday: 7:30 AM to 9:00 PM (EST)Sunday: 10:00 AM to 6:00 PM (EST)Who We AreCheck out some of our corporate YouTube content, and please note that these videos were created before COVID-19.Corporate Video:Employee Experience:Funny Moments:Join an award-winning company. Apply today!We are an accessible workplace. Individual accommodations will be provided for candidates with disabilities who meet the required qualifications. Please inform us at any time during the recruitment process.

Gatestone & Co.