NAM Sr. Solution Analyst
Alstom
- Saint-Bruno, QC
- Permanent
- Full-time
- Manage and govern the NAM application portfolio, including troubleshooting of issues, developing and supporting the convergence/harmonization roadmap and driving towards a standardized Alstom core model landscape strategy.
- Ensure that all solutions in NAM landscape comply with security standards and vulnerability protocols and take proactive measures to manage technology obsolescence.
- Oversee the application/incident management process to ensure timely resolution and adherence of KPI/SLAs by our support vendors; CMDB is up to date.
- Be the point of contact for all NAM solutions and manage effective communications with all stakeholders, business teams, IS&T business partners and central solution teams.
- Accelerate decommissioning plan when relevant; Stop all shadow IT initiatives and propose alternate validated solutions with the central domain towers.
- Define replacements and decommissioning plan for tolerated applications along with domain directors.
- Initiate and manage projects to deliver landscape harmonization and standardization of solutions.
- Coordinate and manage incidents/service requests for NAM applications. with help from our strategic partners and ensure SLA/KPIs are respected.
- Coordinate delivery of enhancements in line with business requirements and core solutions/standards.
- Build and drive a roadmap for front-office applications, evaluating emerging technology, and developing solutions that deliver the expected benefits to the business.
- Minimum of 5 – 7 years of experience in IT Incident Management or Application Management roles. Experience in manufacturing/automotive companies is preferred, but not mandatory.
- Strong understanding of IT operations management and ITIL processes & procedures.
- Able to influence and negotiate with partners and stakeholders to find collaborative solutions to complex issues.
- Knowledge of engineering solutions/applications, ERP, architecture principles, DevOps is preferred.
- Experience in managing technology implementation/decommissioning/upgrade projects with global teams.
- ITIL or any Project Management certification is preferred.
- Fluent in English.
- Needs to be able to work with autonomy in an international environment.
- Good team spirit. loyal, result oriented, good communication and interpersonal skills, very positive, quick learner, open-minded, confident, motivated, autonomous.
- Demonstrates good communication and change management skills. Be result oriented and demonstrates intellectual curiosity and creativity.
- Strong problem-solving and analytical skills.
- Good communication skills and have the ability to communicate widely with international teams.
- Desire to work with sufficient autonomy in an international environment.
- Good team player
- Montreal, Canada or Philadelphia, USA.