Bilingual Service Biller (FR/EN)
Convergint View all jobs
- Calgary, AB
- Permanent
- Full-time
- Provide timely and accurate generation of service invoices monitoring corporate margins and paying close attention to our customer invoicing requirements.
- Communicate invoicing details to our customer and obtain customer Purchase Orders when required to ensure prompt payment.
- Provide first level of Work Order approvals verifying accuracy from purchase order details to vendor invoice details.
- Review aged report monthly and investigate outstanding invoicing issues with the Accounts Receivable department.
- Collaborate data and generate various reporting to support measurements against corporate Key Performance Indicators (KPI’s).
- Accurate and prompt filing of service invoices, timesheets and miscellaneous documents. This includes annual archiving in support of our corporate Records Retention policy.
- Support in handling incoming customer calls for Canadian locations, including service dispatching, tracking and scheduling of calls, entering new sites, modifying existing sites and handling general inquiries.
- Provide service administrative support as required. This includes compiling customer activity reports, work order history reports, customer financial reporting, typing assignments such as quotations and maintenance documentation.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
- Exceptional customer service skills and ability to work under pressure.
- Excellent Microsoft Outlook, Excel, Word and Power Point skills.
- Excellent financial knowledge and skills— understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
- Excellent attention to detail.
- Strong verbal, written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Shows initiative – regularly engages in proactive behavior and looks for opportunities
- Good ability to facilitate a collaborative working environment for customers and team members.
- Flexibility with some overtime requirements on evenings or weekends
- Diploma and/or certificate in Business Administration or related office experience required.
- Minimum of two years of previous, relevant office experience preferred.
- Company Holidays and Paid Time Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP
- Work environment committed to safety.
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more…