AVP, Office Experience Manager

• Lead and manage a national team
• Act as the primary on site point of contact for employees, guests, and vendors in Toronto and virtual support for other locations, with a strong focus on employee experience and service quality.

• Own day to day delivery of workplace “soft services” (reception, mailroom, concierge type services), including ticket management, issue resolution, and continuous service improvement.
• Conduct regular workplace walkthroughs and assessments to ensure offices are safe, clean, well organized, and welcoming.
• Provide hands on support for employees and visitors on assigned floors and locations.

• Support Zurich Canada's strategic real estate initiatives, including office moves, expansions, consolidations, refurbishments, and fit outs, in close partnership with Real Estate, Facilities, and IT.
• Contribute to project planning, coordination, and execution activities, including vendor coordination, readiness planning, and employee transition support.

• Own day to day operational employee health & safety management within the workplace, ensuring compliance with Zurich policies and applicable regulatory requirements.
• Proactively identify safety risks and hazards, implement mitigation actions, and promote a strong safety culture across all sites.
• Ensure good housekeeping standards and adherence to all safety procedures.

• Support budget planning, financial analysis, reporting, purchasing, and vendor management related to workplace services.
• Assist with creating and dispatching work requests to technical teams and external service providers, tracking issues through to resolution.
• Support data collection, analysis, and reporting to measure performance against KPIs and service level expectations.

• 8+ years relevant experience in hospitality, facilities / property management, workplace operations, or commercial real estate.
• Strong customer service mindset with a passion for creating positive employee experiences.
• Ability to manage multiple priorities and deliver results in a fast paced, operational environment.

• Highly collaborative, with strong interpersonal skills and a track record of excellent internal and external stakeholder management.
• Excellent written and verbal communication skills.
• Strong organizational, process management, and problem solving capabilities.

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Zurich