Service Associate - Room Attendant

• Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate.
• Ensure compliance to all hotel policies, standards, procedures and practices.
• Maintain, clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards, with genuine care, attention and detail, using approved hotel products and equipment.
• Restock and account for Mini-bar items in guest rooms.
• Ensure guestroom welcome amenities are delivered and retreated and replenished when needed as per established policy.
• Account for inventory items and supplies used, replenishing as required and organize, stock and maintain cleanliness of floor storerooms as well as guest areas.
• Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Assist other Colleagues in Housekeeping, as requested and undertakes other ad hoc related responsibilities, as required.

• Service Excellence - Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for service excellence, being internally proud, outwardly gracious and humble.

• Detail oriented - Great care and attention to detail in fast paced environment.
• Cleanliness Orientation - Demonstrated need for exceptional order and cleanliness, passion for cleaning, is well-groomed with good personal hygiene.
• Functional Competence - Safely work with cleaning chemicals, lift up to 50 lbs, stand, reach, grip and exert steady-paced mobility, able to push and pull carts or equipment weighing up to 250 lbs regularly throughout 8 hour shift.
• Operational Knowledge -Learn and follow Shangri-La deliverables, Shangri-La Toronto and Housekeeping service standards, programs, policies and procedures.
• Self motivation - Able to follow through on direction, with minimal supervision.
• Communication - Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information.
• Problem solving -Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
• Ethical and professional conduct - Fulfills responsibilities with highest integrity.

• Technology proficiency- Fully competent in all systems used within department, particularly being able to process transactions on PDA technology.
• Minimum 2 years previous work experience in a similar capacity within a world-class luxury hotel brand or service organizations.
• Required to regularly lift up to 25lbs.
• Flexibility in schedule with availability to work both morning and evening shifts on weekdays, weekends and/or holidays is required.
• Must be eligible to work in Canada.

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Shangri-La Hotels & Resorts