Customer Service/ Admin Clerk

• Collect DNA samples following proper procedures
• Deliver samples to the assigned laboratory
• Arrive on time at scheduled collection locations
• Check and record client identification
• Complete basic paperwork and reports
• Ensure all samples are picked up on time
• Maintain a professional and friendly attitude at all times

• Experienced Laboratory Technician with a background in aerospace, pharmaceutical, and food manufacturing industries, specializing in chemical analysis and quality assurance.
• Skilled in performing advanced testing (TOC, trace metals, chromium, cyanide, acids) and ensuring compliance with NADCAP, GMP, GLP, and ISO standards.
• Proven ability to improve efficiency and quality, including reducing batch rejections by 15% and optimizing lab processes by 20%.
• Strong experience in documentation, audits, and regulatory compliance, including LIMS, MSDS, CAPA, and Certificates of Conformance.
• Multilingual professional (Chinese, English, Japanese) with a B.Sc. from the University of Waterloo and hands-on experience collaborating across production and quality teams.

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