Customer Service Representative - Logistics
- Richmond, BC
- $20.00-23.00 per hour
- Contract
- Full-time
- Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking
- Manage customer orders from start to finish, including order entry, tracking, returns, Proof of Delivery, and invoicing
- Act as the primary contact for assigned customers, responding to inquiries and resolving issues professionally
- Monitor and manage the CSR email inbox, following up on discrepancies and requests
- Maintain accurate and organized customer records using WMS and TMS systems
- Arrange domestic and international freight, including LTL shipments, imports, and exports, while ensuring compliance with schedules and regulations
- 2+ years of customer service experience in transportation, logistics, or supply chain
- Strong written and verbal communication skills in English
- Working knowledge of Microsoft Office (Excel and Word required)
- Experience with container trucking or CBSA sufferance warehouses is an asset
- High attention to detail, organizational skills, and problem-solving abilities
- Ability to commute reliably to the Richmond, BC office (location not accessible by public transit)
- The discussed hourly rate is $20 $23 depending on experience
- Candidates with additional experience and higher compensation expectations may also be considered
- Comprehensive benefits package including extended health, dental, life insurance, and disability coverage
- Company pension and employee assistance program
- Casual dress, wellness program, and company events
- On-site parking provided
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