Customer Success Manager

• Shape the Next Generation of Infrastructure: Master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change.
• Become a Visionary Connector: Engage with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planning.
• Create a Dynamic Customer Partnership: Develop a strategic customer engagement model that fosters continuous collaboration and empowers our customers to achieve their vision.

• Accelerate Customer Onboarding: plan and execute software roll-outs for new customers, ensuring a smooth onboarding experience.
• Foster Product Adoption Through Expert Training: conduct regular training sessions and provide updates on new product features to our customers.
• Lead Problem-Solving Workshops: organize workshops for customers focused on use cases and best practices, collaborating with the technical team to address specific challenges.
• Build a Dynamic Customer Community: Design and execute engaging customer events, fostering collaboration and knowledge exchange.
• Architect Future-Proof Solutions: Identify customer pain points and design seamless product integrations that drive efficiency and innovation.
• Be the Customer's Strategic Partner: identify customers needs and create a vision of how our product integrates into processes and existing IT landscapes.
• Translate Vision into Reality: Advocate for customers and resolve customer issues with the help of Gilytics product development team
• Connect the Innovation Dots: Bridge the gap between sales, customers, and product development, ensuring a cohesive and dynamic innovation cycle
• Ignite Continuous Engagement: keep clients engaged and regularly using Gilytics products

• Champion Customer Priorities: Manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions.
• Drive Strategic Revenue Expansion: Identify upselling opportunities and ensure seamless subscription renewals, maximizing customer lifetime value .
• Be the customer support champion: Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.
• Pioneer Customer Success Metrics: Define and measure key performance indicators, shaping the future of customer engagement at Gilytics.
• Empower Sales & Marketing with Product Expertise: Educate and support the Marketing and Sales Team to ensure product related customer communication can be completed in an efficient and timely manner.
• Team Building: Travel to meet with the team in our office in Valencia.

• Masters degree in Geoinformatics, Environmental/Civil or Electrical Engineering, Physics, or a related technical field.
• Alternatively, a business degree combined with strong technical acumen and understanding of spatial or energy systems.
• Solid understanding of energy network planning, spatial and environmental assessment, and GIS-based modelling for infrastructure design.

• 4+ years of professional experience in B2B customer relationship management, customer success, or product management, ideally within SaaS, GIS, utilities, or energy sectors.
• Proven ability to manage international enterprise clients, ensuring high satisfaction, adoption, and retention.
• Experience in project management, requirements analysis, and conceptual system design, translating complex technical needs into actionable solutions.
• Skilled in data analysis and reporting, generating insights from customer usage and performance metrics.

• Strong analytical mindset, attention to detail, and data-driven decision-making.
• Excellent communication and stakeholder-management skills, able to interact effectively with technical and non-technical audiences.
• Highly organized with the ability to prioritize across multiple projects and deadlines.
• Familiarity with Agile/SCRUM methodologies and collaborative digital workflows (e.g., Jira, Confluence, etc.).
• Demonstrated proactive approach: anticipate challenges, propose strategic initiatives, and drive continuous improvement.

• Thrive in diverse, cross-cultural environments, bringing a global perspective to customer engagement.
• Curious and self-driven learner, eager to master new technologies and understand the evolving energy sector.
• Collaborative, empathetic, and customer-focused personality with a passion for solving complex challenges.

• French and English native or professional proficiency (spoken and written).
• Professional proficiency in Spanish, or Portuguese or any other language are highly valued.

• Pioneer the Future of Energy: Directly impact the global energy transition, shaping the future with disruptive technology.
• Accelerate Your Career by Changing the Energy World: Join a fast-paced, impact-driven tech startup and grow alongside a highly motivated team.
• Work Where You Thrive: Choose the flexibility of remote work within Canada or join our vibrant team on-site.
• Experience True Work-Life Agility and a Culture of Innovation: Enjoy flexible working hours and a dynamic, friendly, and agile culture.
• Your Ideas Matter: Enjoy a high level of autonomy and a direct influence on key decisions.
• Corporate laptop and smartphone are provided.
• Residence in Canada with valid stay permit (WE DO NOT SPONSOR VISA)

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