By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to Work®Fortune Best Workplaces in Financial Services & InsuranceAdjuster- Lifestyle ClaimsPRIMARY PURPOSE A Multi-Lines claims adjuster is charged with the investigation, evaluation and quantification of an insurance claim. The adjuster will determine and provide recommendations with respect to coverage, liability and quantum, within the terms of the policy.ESSENTIAL FUNCTIONS and RESPONSIBILITIESManages/adjusts assigned claims while meeting company standards and quality, including conducting thorough investigations; determining coverage and validity of claims, interviewing and communicating with insured, claimants and witnesses;, assigning external vendors as required, recommendations for reserves, preparing reports and negotiating settlements within granted authority.Maintains accurate records based on company standards and procedures, using company custom computer systems. Will require the ability to work in external client systems.Accurately and efficiently manages the billing for assigned files, within specified timelinesMaintains an excellent working relationship with existing clients to further develop business and will participate as required in client file reviews and audits.Requires a high level of mathematical and reasoning ability to calculate and analyze data to arrive at a logical conclusion.Committed to continuous education to keep up-to-date with all industry and legislative issues and changes and licensing requirements.Responsible for ensuring reserves, coding and reporting are up to date on claims files assigned.Positively impact customer experience by focusing on achieving positive Net Promoter ScoreIdentifies the need and co-ordination of task assignments utilizing field adjustersReviews and interprets policy wording to confirm and apply coverage of lossesADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingPost-secondary educationHas or is working toward CIP designationMust be licensed or have the ability to obtain a provisional licenseProven adjusting and negotiating skillsExcellent interpersonal and communication skills, and computer proficiencyExperienceProven adjusting and negotiating skillsExcellent interpersonal and communication skills, and computer proficiencyCommercial and condo claim experience is an assetSkills & KnowledgeStrong knowledge of insurance, claims or business managementExcellent oral and written communicationPC literate, including Microsoft Office products and ExcelAbility to navigate and work in client required ancillary systemsAbility to work in a remote/home office environmentAnalytical and interpretive skillsStrong organizational skillsExcellent interpersonal skillsExcellent negotiation skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesStrong interpersonal skills allowing you to effectively deal with conflict and difficult situationsJob type:We are currently hiring for this position.Compensation Information:Salary Range: $50,000 - $70,000 CAD annuallyThis position is full time and compensation is salaried. Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review.We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.Sedgwick is an Equal Opportunity EmployerSedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
