Senior Processor, Specialized Products Support - Bilingual
CIBC
Toronto, ON
Permanent
Full-time
2 days ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingAs a member of our Business Client Centre, you’ll be accountable to ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities to Business Banking products customers. As a Contact Centre Specialist, you are responsible for acting as a key inbound point of contact for Business Banking clients to respond to basic client account inquiries and initiate basic service transactions. The role follows detailed instructions and documented client identification and authorization procedures to confirm and document service request details for all client activities.The Senior Processor is responsible for providing timely and detailed information and assistance with problem investigation and resolution or escalating complex matters in compliance with regulatory requirements and organizational policies and procedures. The role uses judgement regarding priorities and approaches to identify improvements that resolve ongoing service challenges and enhance the client experience.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How you’ll succeedClient Engagement – Perform implementation and/or client support tasks relative to the Business Banking products such as, Canadian and US Wholesale Lockbox, Acceptance of Payments, EDI, MEBPS, Rapidtrans, Deposit Acceleration, Night Deposit, Commercial ABM, CAN-ACT, Cheques Testing, Cheque and Cash eDeposit Services. Ensure customer inquiries and complaints are handled in an efficient, professional, and timely manner.Business Development - On behalf of clients, liaise with internal business partners and external financial institutions for tracing of funds processed through Business Banking products supported by the Business Client Centre (BCC). Reconcile and perform monthly independent balances on suspense accounts. Ensure the successful delivery of a high standard of service while upholding compliance with internal controls and procedures within functional assigned responsibilities.Operational Support - Perform several operational tasks relative to the daily and monthly processing Business Banking products and application services and taking appropriate action according to established procedures. Ensure all mandatory documentation such as Product Legal Agreements and signed Payment Product Settlement Limit documentation with supporting evidence of credit existence are received prior to proceeding with implementation. Reconcile and perform monthly independent balances on suspense accounts. Ensure the successful delivery of a high standard of service while upholding compliance with internal controls and procedures within functional assigned responsibilities.Who you areYou're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.You love to learn. You are passionate about growing your knowledge. You have a strong sense of curiosity.Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.You understand that success is in the details. You notice things that others do not. Your critical thinking skills help to inform your decision making.You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.You're fluent in French and English to serve our clients in the community.What you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitJob Location Toronto-81 Bay, 14th FloorEmployment Type RegularWeekly Hours 37.5Primary Recruiter Fariha ChowdhurySkillsBusiness Banking, Call Center, Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Ensure Compliance, Group Problem Solving, Investigating (Inactive), Operations Support
