Manager, Clinical Operations
Vancouver Coastal Health
- North Vancouver, BC
- Permanent
- Full-time
- Be reporting to the Director, the Clinical Operations Manager is responsible for providing clinical and operational leadership to a frontline clinical patient care department or health program that directly supervises, at a minimum, Nurses at the Level 4 or 5 classification/wage rate.
- Be responsible for delivering services through multidisciplinary teams in an acute and/or community-based setting.
- Provide leadership and direction for operations management, planning, implementation and evaluation of services and activities related to utilization and risk management, and quality improvement of the clinical program/department.
- Play a critical role addressing the ongoing issues/needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services.
- Lead an inter-disciplinary team, works as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community.
- Work in alignement of VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.
- Education & Experience
- Baccalaureate (Masters preferred) in a relevant clinical professional area
- Seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience.
- Current registration/membership with a recognized professional association.
- Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.
- Knowledge & Abilities
- Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.
- Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens
- Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups
- Demonstrated ability to understand available resources for program/department and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.
- Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
- Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.
- Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.
- Physical ability to perform the duties of the position.
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff