Coordinator, Customer Service
- Iqaluit, NU
- $21.00 per hour
- Temporary
- Full-time
- Purpose-Driven Mission — Your work matters
- Tight-Knit, Inclusive Team — You’ll feel valued and supported
- Career Growth Opportunities — Across the North and beyond
- Experience the North — Adventure meets purpose
- Trusted Airline of the Arctic — Be part of something bigger
- Extended healthcare
- Short-term & long-term disability
- Life insurance
- Dependent life insurance
- Accidental death & dismemberment insurance
- Starts after 1 month of regular active employment
- Available after 6 months of regular active employment
- Eligible for Canadian North flights after 1 month
- Additional travel privileges are available after probation. Fly with Canadian North’s affiliated airlines at a great price worldwide
- Reduced rates and free travel passes!
- Access to personal cargo shipment as per the Employee Travel Guide and Company policy
If you’re reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.About the positionCustomer Service Coordinators provide leadership and support to front-line staff while also working alongside them as active Customer Service Agents. They help guide daily operations, assist with scheduling and task assignments, and provide on-the-job training. This role requires a strong focus on safety, on-time performance, and proactive planning for irregular operations. Coordinators are expected to lead by example while delivering excellent customer service and fulfilling all duties of a Customer Service Agent.Level: As per the UNIFOR Collective Agreement.Pay Rate: Starting at $21.00 per hour, or based on relevant experience, with an additional $4.25 per hour Coordinator premium as outlined in the UNIFOR Collective Agreement. The successful candidate will also be eligible for a Northern Living Allowance of $8.89 per hour.Reporting to: Manager, Customer ServicePlease note this is a temporary position ending approximately October 19th, 2026.DUTIES AND RESPONSIBILITIES:Must be able to perform, but not be limited to, the following duties and responsibilities:
- Process passengers and baggage;
- Make reservations;
- Respond to travel agency inquiries;
- Issue tickets and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Staff Travel and employee travel both business and pleasure;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft;
- Provide load data;
- Assist customers with escalations and complaints;
- Daily Roster review for shift trades / OT
- Adjust daily roster and agent duties in support of operational changes, and to provide time for staff training requirements;
- Initiate and coordinate with other departments for customer satisfaction, on-time performance and IROP response;
- Provide daily ops report
- Support staff with on-the-job training and guidance on uniform ordering, payroll system questions and other company systems required for their role;
- High school diploma or equivalent related work experience
- 1 year of previous related experience combined with 1-year previous supervisory experience;
- Must possess a working knowledge of the Sabre Computer System;
- Possess a knowledge of passenger check-in and baggage handling;
- Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
- Must be familiar with all aspects paperwork/documentation for all passenger service functions;
- Experience in handling passengers with mobility needs;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work; and
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.