“At Absorb, we cultivate a culture of curiosity and continuous growth, both for ourselves and for our customers. We're passionate about unlocking potential, challenging the status quo, and building solutions that empower our clients to achieve their boldest goals. Here, every day is an opportunity to innovate, learn, and make a meaningful impact. If you're a Strategic Account Manager eager to make a real difference and empower organizations to be at the cutting edge of learning, this is your opportunity to build something truly special." - James Levine, VP, Strategic Account ManagementThe Strategic Account Manager is a critical role at Absorb. We're looking for someone who has demonstrated experience working with large, complex organizations having built strategic account plans and has gone on to successfully close meaningful land and expand opportunities with those accounts. Your past experiences, advice, and your sales acumen will have a direct impact on Absorb's mission.We're looking for someone to step into the role with deep experience who can build relationships quickly and identify where opportunities exist in our current customer base. From there, you'll need to communicate internally what you need to help you execute on those plans to see significant expansion within our most strategic customers. This role will be supported by all levels and sectors of Absorb. You'll be able to interface with teams and executives across all business units at Absorb to help you, and our customers, succeed. If this sounds familiar and exciting to you, then we're thrilled to have you join Absorb and make a big impact!What you'll do:Build trust and strong business relationships with key decision makers in Absorb's most opportune accountsGenerate strategic account plans to execute strategies which will lead to upsell/cross sell opportunitiesWork with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed WonMonitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed wonWork collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb's continued growthWork with existing Customer Success resources to identify risk and mitigate churn wherever possibleUse customer and prospect contact activities tools and systems, and update relevant information held in these systemsMonitor and report on market and competitor activities and provide relevant reports and informationWhat you'll bring:Strong background in technology sales and client management with a minimum 7+ years of experienceAbility to become a trusted advisor to senior leaders within client organizationsVery strong business communication skills (written and verbal)Experience working with a global client baseAbility to travel for business when requiredStrong internal team playerAdditional preferred qualifications:Post-secondary degree - business undergraduate degree or MBATechnologies we use:AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe AcrobatAre you ready to become an Absorber?What we offer:Fully remote-first work with flexible work arrangementsComprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of locationNew Hire Equipment Allowance and monthly Flex Allowance to support your successEndless opportunity for career growth and internal mobilityEmployee driven DE&I programsWho are we?Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.Our values are simple:We achieve exceptional results by genuinely caring about each other and the work we doWe're united, and we grow through our commitment to elevating continual learning!Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.comWe use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
