Director, Student & Campus Experience

• Leadership and strategy. You will develop and execute strategic plans to improve the student and campus experience. Together with the campus and academic leadership teams, you will develop a campus operational roadmap, prioritize initiatives, and identify opportunities for continuous improvement across all areas of responsibility.
• Budget and resource management. You will develop and manage the campus budget, in collaboration with the VPA, overseeing expenditures, resource allocation, and financial planning. You will ensure fiscal responsibility and sustainability in all areas.
• Collaboration and partnership development. You will work closely with campus leadership, faculty, staff, and external partners to integrate student support services with academic programs and initiatives, enhancing the campus experience.
• Student experience. You will lead, manage, and mentor a diverse team of student services staff, fostering a culture of excellence and collaboration. You will champion student success initiatives, including retention, graduation rates, and career readiness. You will develop programs and services that support student engagement, learning, and development.
• Collaboration and campus development. You will work closely with colleagues in the Student and Campus Experience team and other services to create alignment and an established set of best practices across the university.
• Regulatory governance. You will support the VPA to ensure that all regulatory licenses and program approvals are maintained in good standing with regulators.
• Reporting and analytics. You will oversee the assessment and evaluation of student success programs and initiatives, using data to provide a high-quality student experience and drive continuous improvement.
• Community engagement and communication. You will foster a culture of transparency regarding campus operations and initiatives. You will engage with the campus community to understand needs and priorities and ensure alignment with operational planning. You will build and maintain relationships with external vendors, contractors, and government agencies.
• Facilities Management. You will oversee the planning, maintenance, and use of all campus facilities ensuring that facilities are safe, well-maintained, and conducive to learning and student life.
• Safety and Security. You will ensure the safety and security of the campus community by overseeing security, emergency management, and risk management programs. You will develop and implement policies and procedures to respond effectively to emergencies and ensure compliance with all regulatory requirements.
• Equity, Diversity and Inclusion. You will model, support and promote an inclusive and positive culture and environment that supports equity, inclusion, learning, and wellness for all students, faculty and staff.

• The experience. You are a strategic leader. You have a strong business acumen, and the ability to work in a complex environment. You have experience working in highly dynamic settings with multiple transformation initiatives. You have demonstrable management experience in general management, operations, finance, customer experience or a related field.
• The project management. You have experience in strategic planning, project management, and budget management in a matrixed environment. You are highly organized and detail-oriented, able to create and maintain effective project plans, as well as manage project meetings and communications. You possess strong time management skills, enabling you to balance multiple competing priorities while consistently meeting deadlines. You are comfortable following structured processes and making decisions independently.
• The people leadership skills. You have experience leading and managing a team, guiding work to achieve objectives, evaluating performance, and providing career development support. You can navigate conflict and remove barriers. You excel at bringing a cross-functional team together and fostering a positive, knowledge-sharing environment.
• The technical skills. You are highly proficient with Microsoft Office, data management systems, and social media. You are data-driven, able to analyze and draw insights from data and make actionable recommendations.
• The interpersonal skills. You bring the confidence and sound judgment to lead your function with a high degree of independence. You have exceptional written and verbal communication skills. You can adapt your approach and language to meet the needs of audiences on campus or remotely, at any level, and confidently create and deliver presentations and workshops in-person or virtually. You are skilled at fostering strong relationships across a range of communities, including academic leaders, industry partners, students, and alumni. You bring an equity-informed lens to engagement, contributing to a culture of professionalism, responsiveness, and continuous improvement.
• The flexibility. You are available to travel occasionally to academic, student, and industry events, as well as to our campuses.

• An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current and be future-forward.
• The chance to accelerate your career and disrupt education by responding to the needs you see and purposefully challenging the status quo. Everything we do here is about delighting and engaging our employees—and ultimately, our students —from mentorship to teaching, from creative outlets to analytical ones.
• A place where all individuals feel welcomed in the academic and workplace environments and can bring their authentic selves to the educational and work spheres. We celebrate the full range of human diversity, and we acknowledge that equal access to opportunities and services may require the removal of barriers that equity-seeking communities experience in trying to obtain this access.
• The opportunity to grow with access to free courses, certifications and programs - right up to our Masters' offerings.

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A virtual interview with the Senior Vice President, Student & Campus Experience, the Director, Campus Operations (B.C.) and a member of the HR team to share your experience and approach to creating, delivering, and managing programs and complex projects in a matrixed environment.
• An in-person meet and greet with the Principal and VP, Academic and the VP, Teaching and Learning. This is an opportunity to gain further insights into the role, their collaborative approach, and to tour the location you will work at.

Yorkville University