National Service Support Lead

• Lead onboarding and hands-on training for Service Advisors across the dealership network
• Develop and support service training materials, including warranty and documentation procedures
• Coach Service Advisors on systems, workflows, and best practices
• Drive consistency in service advisor performance standards and work order accuracy
• Support labor recovery, proper time allocation, and alignment with accounting processes
• Assist in implementing and maintaining national service procedures
• Help dealerships improve productivity, workflow, and workload distribution
• Provide temporary remote or on-site Service Advisor support during staffing shortages or peak periods
• Stabilize service operations during disruptions or crisis situations
• Support reporting, performance tracking, and accountability initiatives
• Maintain consistent customer communication and service standards

• High school diploma or GED (required)
• Service and/or warranty writer training or certifications
• CSR training and/or certifications
• Minimum 1 year of experience in a customer service or sales role
• Strong working knowledge of service processes and customer communication
• Excellent attention to detail and organizational skills
• Ability to work calmly and effectively under pressure
• Professional, tactful, and customer-focused communication style
• Strong verbal and written communication skills
• Adaptability in fast-paced and changing environments
• Valid driver’s license

• Role must be based out of a Fraserway RV dealership
• Occasional travel across the dealership network
• Combination of remote and on-site support
• Flexible schedule may be required based on operational needs
• Physical requirements include standing, stooping, and bending for extended periods

Fraserway RV