IMAC Deployment Technician

TekWissen View all jobs

  • Winnipeg, MB
  • Temporary
  • Full-time
  • 21 hours ago
  • Apply easily
Overview:TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.Job Title: IMAC Deployment Technician
Location: Manitoba, CAN, R3E 0T2
Duration: 6 Months
Job Type: Temporary Agreement
Work Type: OnsiteJob Description:
  • The IMAC Deployment Technician is responsible for the installation, movement, addition, and change (IMAC) of end-user computing equipment across client sites.
  • The role supports hardware deployments, refreshes, relocations, and decommissioning activities while ensuring minimal disruption to business operations.
Key Responsibilities:
  • Install, move, add, and change desktops, laptops, monitors, docking stations, printers, and peripherals
  • Perform workstation setups, relocations, and hardware refreshes - Disconnect, pack, transport, and reconnect IT equipment as required
  • Ensure proper asset tagging, inventory updates, and documentation - Provide basic troubleshooting and support during deployment activities
  • Coordinate with project leads and site contacts to meet deployment schedules - Follow client standards, security policies, and health & safety procedures.
Required Skills & Experience:
  • Hands-on experience with IMAC or deployment services
  • Knowledge of desktop hardware, peripherals, and basic networking (LAN, cabling)
  • Strong attention to detail and ability to follow deployment runbooks
  • Good customer service and communication skills
  • Ability to work on-site and lift/move equipment as needed
What You'llDo In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented techniciansThat's where you come inYou will be expected to deliver exceptional customer service as the face of cliet.You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.Be helpful, relatable, and pleasant while diagnosing and fixing their problems.Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems you make it happen.Be helpful and understanding - provide the support you would wantCustomize the customer experience for every individual all communication, instructions, and product knowledge to the level of the individual.Determine the most cost effective repair to minimize customer downtime.Be proactive Prepare reports for analysis of product failure trends and service issues.In short, you service our customers with whatever technical issues they may have in the most pleasant way possibleWho You'llWork WithAs a client Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.You'll work to create the ideal experience that any customer would seek to encounter.For many of our customers, technology problems can be frustrating but easily solved by educating them.Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run our customers.Who You AreExperienced2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.A+ Certification or able to obtain within first 6 weeks of employment.Solid experience and understanding of IT services and productsEnthusiastic about technology and willing to learn and stay on the cutting edgePersonableo Relatable and responsible when interacting with ALL customersWhen the customer has a problem are they going to dread your visitIf yes, you're not picking up what we're putting down.Consultative approach to solving issuesReliableAble to transform technical IT solutions lingo into terms everyone understands.Impeccable follow-through to customer satisfaction.Will attempt to connect to anyone you meet, no matter how difficult.Go-Getter.Insatiable desire for knowledge, independence, and success strive for more than the status quo.Not intimidated by problems you've never seen before?confidence is keyHungry to work hard and hungry to grow your careerTekWissen Group is an equal opportunity employer supporting workforce diversity.

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