Customer Service Manager

• CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.
• INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.
• RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

• Supervise personnel, which typically include hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline.
• Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner.
• Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
• Manage Purchase Orders for the district, process invoices for payment, mail checks to vendors, answer vendor questions.
• Review, reconcile, and evaluate monthly ledgers, budgets, and financial reporting system reports, assist with fiscal planning, development, and management of annual budgets
• Oversee, coordinate, maintain, and/or process payroll time sheets, sick and annual leave documents, travel reimbursements, purchasing documents, and/or employment documents for faculty, staff, and students
• Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and secretarial services
• Assist with the development and implementation of reporting procedures; oversee maintenance of department records and/or inventories
• Oversee and provide personal computer functions such as scheduled and special reports, correspondence, and database management
• May coordinate office assignments for the administrative staff
• Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
• Other duties assigned as needed
• Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices.
• Demonstrate the ability to become proficient in the use of proprietary operational systems.

• Bachelors Degree preferred
• 3 years of customer service and management experience required
• Management experience in a call center environment is preferred
• Knowledge of MS Word and Excel
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
• Organizing and coordinating skills
• Knowledge of accounting procedures
• Ability to communicate effectively, both orally and in writing
• Knowledge of management principles and practices
• Knowledge of supplies, equipment, and/or services ordering and inventory control
• Ability to analyze and solve problems
• Ability to gather data, compile information, and prepare reports
• Ability to foster a cooperative work environment

Waste Connections