Team Lead-Retail
Roots Canada
- Kingston, ON
- Permanent
- Full-time
- 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
- Proven ability to successfully lead a sales team; viewed as a leader among peers;
- Proven experience with POS management, daily banking procedures, and submitting timely reports;
- Strong organization, and problem solving skills;
- Passion for upholding an exceptional customer experience;
- Collaborate with others, yet be self-motivated;
- Available for varied weekly shifts, including weekends, closing and holidays.
- Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
- Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
- Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
- Assist store management in conducting new associate onboarding and trainings;
- Coaches associates on customer service fundamentals and provides positive feedback;
- Assists in resolving customer service matters;
- Oversees and delegates tasks to team to best maximize efficiency of store operations;
- Communicates individual and/or team performance feedback to store management;
- Ensure team receives scheduled breaks and/or meal periods;
- Creates an open outward communication on the sales floor;
- Ensure adherence to all company policies, procedures and guidelines;
- Perform opening and closing procedures, and any inventory duties as directed.