Service BDC
- Calgary, AB
- $18.00 per hour
- Permanent
- Full-time
- Opportunity for advancement - we develop our people and promote from within!
- Comprehensive Health Benefits Plan
- Health Spending Account
- RRSP Matching Program
- Forward thinking work environment
- Employee discounts for you and your family
- A part of the McManes Automotive Group
- Answer emails, texts and telephone calls from customers
- Book service detailed service appointments, checking for recalls, previously deferred services and any time/mileage recommended services
- Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments
- Provide information on and actively promote services and/or promotions
- Ensure a high level of customer satisfaction is always maintained
- Perform any other assigned tasks/duties as required
- High school diploma or equivalent
- Fluent in verbal and written English language
- Superior telephone manners and strong interpersonal skills
- Outgoing, positive, and able to “smile” on the phone: fully grasp and apply the best practice guidelines for outgoing/incoming calls, emails, and campaigning
- Previous BDC experience is an asset
- Able to manage 50-100 interactions per day
- Able to write simple and professional correspondence, including email, chat, and SMS
- Knowledge of the vehicles, equipment, and services offered
- Strong knowledge of Microsoft Office products, including Email, Excel, and Word
- Able to maintain filing systems and basic database
- Strong customer service skills
- Previous PBS experience is an asset