Ready to help shape the future of global media operations?Camphouse is looking for a Spanish speaking Customer Success Manager based in Canada to support one of our largest international clients. You’ll play a key role in onboarding thousands of users across multiple markets, ensuring smooth operations, strong adoption, and an excellent customer experience.You’ll join a fast-growing tech company where collaboration, structure, and innovation go hand in hand.About CamphouseCamphouse is a centralized media operations platform built for complex marketing campaigns. Trusted by global brands and agencies, we bring planning, execution, tracking, and reporting together in one system – replacing scattered spreadsheets and fragmented tools with clarity, control, and collaboration.Our platform enables teams to work more efficiently across local and global campaigns, using AI-ready data to support smarter workflows and insights as marketing evolves.The roleYou will be part of a large international onboarding program, with a mission to ensure users get real value from the platform, projects stay on track, and communication between teams and markets runs smoothly.You’ll collaborate closely with:Our global Customer Success teams in EMEA, the US, and APACThe Product team in SwedenA global client team based in EuropeThis role combines customer experience, operational support, project coordination, and training.What you’ll doProject & delivery:Coordinate and support onboarding activities across North and South American markets.Maintain project plans, timelines, and status reportingEnsure milestones are met and risks are identified earlyProduct & quality:Gather user needs and translate them into structured product requirementsLead UAT, testing, and feedback loopsAct as a bridge between users and product teams for bug prioritization and improvementsTraining & support:Guide users through onboarding and tool adoptionRun regular training sessions and product updatesMaintain training materials and documentationProvide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and an excellent customer experienceClient & team collaboration:Serve as a main point of contact for regional client stakeholdersLead regular status meetings with both clients and internal teamsEnsure alignment on expectations, priorities, and deliverySome international travel may be required depending on business needs.Who you areYou bring:4–5 years of experience in project management, customer success, or a similar role (preferably in B2B SaaS or tech)A bachelor’s degree in business, marketing, communications, project management, or a related fieldExperience working in cross-functional and international environmentsComfort working in an operational, hands-on support role with ticketing systems (ServiceNow or similar)Strong communication skills in English & Spanish (French is a plus)A structured, proactive, and solution-oriented mindset wih a genuine interest in customer experience and process improvementWhat we offerCompetitive salary and benefitsThe opportunity to work with a high-profile global clientA truly international and collaborative work environmentA role where your impact will be visible and meaningfulA fast-growing company with strong focus on innovation and quality📍 Location: Canada🕒 Contract: 1-year fixed-term contract with possibility of extensionMedia management software for marketing professionalsWith Camphouse, the world’s leading brands and agencies get a comprehensive overview of all their marketing activities. The all-in-one tool to visualise results, optimise campaigns and make better business decisions driven by data