About The RoleWe are looking for an Operations Standards Specialist to cover a one year maternity leave. This position supports the Ontario region and aims to foster and develop operational efficiencies for both new and existing practices with a focus on evoking standardization across the respective region such as workflow compliance, Epic data integrity and overall use of our Broker Management System. In addition, this position also supports M&A activity and other key initiatives as they arise in the region.What You’ll DoApplied Epic specialist for the Ontario Region. Respond to regional Operations team enquiries specific to Epic and other third-party applications. This would include assisting with user acceptance testing (UAT) for Epic upgradesWork with the Manager of Operations & Training to identify training needs to develop appropriate material, delivery method and scheduling, etc.Work with the Operations Process Coordinator and Hub Enterprise Applications to facilitate Epic script changesLog, escalate and approve IT requests for structure access or changesConsult and assist with Broker Standards and Operational efficiencies projects put forth by the businessInvestigate/Advocate/Implement third party software, add-ons and Epic functionality to improve operational efficiencies through RFP and industry conferencesProvide hands on understanding, guidance and support for new enterprises and regional solutionsProvide M&A support for both migration planning and Go-Live in Epic, as they occurPerform additional ad hoc duties as assigned.Consult and assist with Broker Standards and Operational efficiencies projects put forth by the businessProvide support for Corporate File AuditsQualifications and expertise that pave the way for SuccessCollege Diploma or University DegreeMinimum 3 years of experience within the insurance industry; Applied Epic knowledge is a must.Resilient and adaptable, with the capacity to thrive in a continuously evolving environmentHybrid working situation. Must attend in office as requiredValid Driver’s LicenseOccasional travel to our Ontario officesExpert in Microsoft Office: Excel, Outlook, WordStrong organizational, time and client management skillsEffective communication skills: verbal and writtenProactive and customer focused approach with strong initiative and follow up and follow through skillsTech-savvy and eager to learnElevate Your Career with HUB InternationalChoosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: .Your Advancement and Well-being: Our PriorityAt HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.Exclusive Perks: Enjoy special discounts on events, travel, accommodation, and personal home & auto insurance, making your HUB experience even more rewardingService: Our EthosAt HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are..The expected salary range for this position is $57,000 to $82,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.Department Office Administration & ClericalRequired Experience: 1-2 years of relevant experienceRequired Travel: NegligibleWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
