Enterprise Client Advisor 2

Toronto, ON
$52,800 per year
Permanent
Full-time

15 hours ago

Why you'll love Softchoice:We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.The Impact You Will Have:As an Enterprise Client Advisor, you will have the opportunity to shape your career and professional brand in the technology field, working with Softchoice's largest, most active and profitable customers. This role is a strategic sales role, carrying some of the largest quotas in the company, and will enable you to foster meaningful networks and grow relationships within our partner community, exposing you to a highly diverse range of technologies and solutions. You will work to both maintain and grow our existing relationship with your customers, while diversifying the business and growing wallet share. As our Enterprise customers have a complex portfolio with heightened management and support needs, you will be challenged to elevate your business acumen to proactively bring value, knowledge of vendor and Softchoice programs, and to be a true consultant for their business. You will be tasked with assessing your customers needs by fully understanding their business and asking the right questions, mapping their technology landscape, negotiating on the customers behalf, maintaining world class relationships, proactive account management, outstanding customer service; in addition to achieving sales targets. Supported by a strong corporate culture, you will have opportunities to learn, grow, and diversify your customer portfolio.Hybrid Work Environment:This role is hybrid, with an expectation of being in the office 1-2 times per week.Your Journey Begins with Sales Academy:To set you up for success, we offer a comprehensive 4-week training program, “Sales Academy.” This award-winning program is designed to advance your career as an Account Manager. It includes a combination of eLearning, facilitated virtual learning sessions, workshops, 1:1 coaching, and engaging activities.Our goal is to equip you with knowledge about our company, develop or sharpen your skills, introduce you to team members, and familiarize you with our technology partners.What You Will Do:

Proactively prospect for, manage and grow our client hardware business and software business
Proactively manage customer annuity business, bringing value to the renewal cycle while maximizing profitability through identified cross-sell and upsell opportunities, and leveraging the SAM+ framework
Assist customers in choosing from multiple software contracts and purchasing options
Negotiate with vendors on the customers behalf, to optimize savings and maximize value
Drive customer retention through exceptional service, responsiveness and engagement to ensure ongoing customer satisfaction
Partner with and support Field Account Executives to provide coverage and value across all categories in our portfolio
Promote use of Softchoice services, offerings, tools and technology (SAM, CLM, Softchoice.com etc…)
Engage proactively with customers to understand their needs and provide tailored solutions
Collaborate with various technology vendors, partners, and specialists to help customers navigate the technology landscape
Provide comprehensive reporting to help your customers understand and manage their business
Achieve sales targets and contribute to the overall sales goals of the team
Manage day-to-day account activities for our customers
Leverage strong attention to detail and time management to handle a high volume of customer requests efficiently and effectively
Collaborate daily with multiple specialized support and operations teams to meet customer needs
Prepare and deliver presentations to both the client and strategic vendors partners (onsite meetings as needed)
Bring a high degree of problem solving

What You Bring to the Table:

Analytical and strategic mindset, with unique approaches to achieving sales goals
Passion for learning about the ever-changing world of enterprise technology
Ability to follow a USA holiday schedule
Strong organizational skills to manage competing priorities from multiple stakeholders
Accountable, proactive, and professional in managing customer interactions
A drive to build new relationships and overcome customer challenges
Strong learning agility, and proven ability to pick up new skills quickly
Strong written and verbal communication skills
The ability to work both individually and in a team environment
Proven track record as a successful, effective, metric-driven salesperson
3+ years of experience in sales, retail, or account management
3+ year of customer service

Compensation:
The base salary rate for this role is $52,800. Combined base plus incentives at target is $66,000Not sure if you qualify? Think about applying anyway:We understand that not everyone brings 100% of the skills and experience for the role.At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.Why You'll Love Working Here:

The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
Flexibility: Plan your workdays in a way that suits you best
Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.Require accommodation? We are ready to help:We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.Our commitment to your experience:We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.Job Requisition ID: 7373EoE/M/F/Vet/Disability

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