Service Advisor

Fountain Tire View all jobs

  • Cochrane, AB
  • Permanent
  • Full-time
  • 16 hours ago
Overview:Looking to grow your career in a place that values teamwork and customer service? Fountain Tire is currently hiring an Service Advisor to join our team.This role is a great opportunity for someone who enjoys helping customers, staying organized, and supporting a busy shop. You’ll work closely with your team to provide great service while learning new skills and building a strong career.Our people make the difference at Fountain Tire. We believe in good leadership, teamwork, and a safe work environment. As a vital member of our team, you will get to enjoy some great benefits:What is in it for you?
  • Competitive compensation based on experience
  • Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
  • We will develop your skills and certifications with our excellent training program & opportunity for advancement that includes the potential to enter our management training program
  • The opportunity to work with an excellent team and great customers
  • Regular day shifts
  • Great discounts for you and your family on tires, parts and mechanical services
Primary Responsibilities:
  • Creating work orders and arranging bookings and communicating them to the technicians
  • Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
  • Provide proactive calls to customers to determine their satisfaction level with the service they have received
  • Recommend tire service, specialty tire service, wheel and mechanical service to customers
  • Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
  • Keep promotional material updated in the showroom.
  • Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
  • Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
  • Assist in inventory management through documentation processes and annual inventory counts
What does it take to get on track?
  • Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
  • Experience in the automotive repair industry or tire industry
  • Effective listening skills with the ability to identify customer needs and provide recommendations
  • Working knowledge of passenger, light truck and, specialty tires and mechanical services
  • Available for split days off and Saturday shifts
  • Excellent customer service and a great attitude are a must
  • A team player who takes pride in their work
Fountain Tire offers competitive pay, strong leadership, and a chance to build your future. Apply online or in person today at 208 River Ave Cochrane, AB T4C 2C1!

Fountain Tire