Sales Coordinator (Inside Sales)

• Provides initial introduction to DSV's products & service, Initiate relationships with prospective clients via targeted telemarketing campaigns
• Provide follow up calls to submitted quotations within defined timelines, maintain up-to-date tracking through quotation logbook and Assist Sales team in Account Plan development, Mini or Full (TBD based on the size of the account)
• Generate and qualify leads via various sources i.e., Unassigned Accounts, CRM Prospect Pool, Internal and External requests
• Gather initial information for appropriate lead qualification; communicate findings to Sales Management for account assignment
• Enter all Sales leads into CRM as well as Market Intelligence and follow up appropriately and Verify information in CRM for possible existing clients and historic overview
• Actively participate, follow up and support in defined marketing campaigns as required (i.e., direct mail, trade-lane initiatives etc)
• Ensure business is retained by maintaining and developing relationships and working with operations to improve service levels and develop, grow, and manage an account in accordance with key performance indicators
• Support creation of SOP documentation & updates
• Support new Customer Implementation process including setting up accounts with DSV credit department for new business onboarding and actively support internal communications for new client alert to appropriate Operations teams
• Communicate and escalate client issues or concerns with relevant Manager

• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

• High School Diploma or Equivalent qualification
• 3 -5 Year of industry experience
• Minimum 2 years of customer service experience
• CIFFA certificate, an asset

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Be authentic, approachable, open, and honest
• Understanding of business principles and language, incl. the fundamentals of finance and profitability
• Business administration competence
• Excellent Sales and negotiation skills
• Act as a role model for DSV values and adhere to the Code of Conduct

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft® Office Suite
• Proficient in Customer Relationship Management tools (CRM)

• Prolonged periods sitting and standing at a desk and working on a computer
• Travel optional
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

DSV