Customer Care Representative

Dynacare

  • Canada
  • Permanent
  • Full-time
  • 8 days ago
DescriptionPosition at DynacareWhere YOU work makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Status-Full time 12-month contractShift Monday to Friday 10 AM-6 PM MSTDiscipline-OPS Customer ServiceWork Style-100% RemoteNumber of positions 1Start Date -ASAPInternal Posting deadline-Friday, August 15, 2025, 5 PM ESTAre YOU our next Customer Care Representative?As a Customer Care Representative, you are on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance the customer experience. You will make an impact by displaying a high degree of care and support for Canadians and help them lead healthy lives. Your positive and helpful interaction will go a long way towards supporting a patient in need.Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
  • You are the frontline for Dynacare, serving as a main point of contact for all insurance accounts and deliver special projects customer service to all clients
  • Assist in locating & contacting applicant's health care provider to obtain records for insurance purposes
  • Ensure orders contain all the Health Care provider's requirements to allow a timely delivery of a completed report
  • Take ownership by troubleshooting and resolving potential issues and escalate as needed
  • Collect pertinent details when there could be a delay in completion
  • Contact clinics via phone and/or fax to obtain status of insurance reports.
  • Capture & document all call and/or faxed updates accurately
  • Ensure payment details are correct prior to issuing payment
  • Follow SOPs to ensure compliance to the various insurance carriers and medical facilities
  • Maintain quality while attaining daily targets
  • Demonstrate exceptional service while handling outbound calls
  • Any other tasks as assigned by Manager/Team Lead
  • Build rapport and gain knowledge from peer contact of various divisions
  • Participate in system testing for the organization to enhance the quality of service
  • Show your leadership skills by providing employee training to new hires on the team
  • Resolve customer issues and making recommendations on how Dynacare can enhance the customer experience
What YOU bring to the role:
  • You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
  • You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
  • You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
  • You organize and complete projects accurately, on time and in a team environment
  • Strong experience conducting OUTBOUND calls
  • You are an innovative thinker with attention to detail
  • Proficiency in MS Office Suite
  • Nice to haves: Community College diploma and previous experience in customer service
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

Dynacare