Operations Director
Royal Victoria Regional Health Centre View all jobs
- Ontario
- Permanent
- Full-time
- Drive strategic growth and innovation by continuously evolving and refining business strategies, performance metrics, and operational goals for the Maternal, Newborn, Child & Youth, and Allied Health Programs. This includes enhancing program delivery, improving patient outcomes, and integrating cutting-edge technologies to address emerging healthcare needs.
- Foster dynamic partnerships and collaboration by building and strengthening relationships with both internal teams and external stakeholders. The Operations Director will ensure seamless coordination with healthcare providers, community partners, and relevant organizations to improve service delivery and expand program impact.
- Shape the future of healthcare facilities by actively contributing to the planning and redevelopment of the north campus, while also leading the design and vision for the upcoming south campus ensuring a patient-centered approach, optimizing care pathways, and supporting growth in high-demand service areas.
- Cultivate a high-performing, cohesive team by empowering, mentoring, and developing a unified workforce. With a relentless commitment to service excellence, the Operations Director will foster a culture of collaboration, accountability, and innovation, ensuring that every team member is aligned with the overarching goal of delivering exceptional, compassionate patient care.
- Provide creative and effective leadership to support clinical decision making and patient care
- Working with community partners, Ontario Health to advance activities that promote seamless patient care across the continuum
- Planning and coordinating patient care services within the program to ensure exceptional patient and family experiences
- Accountable for the effective management of all financial and human resources within the program
- Ensuring quality performance standards are met
- Foster an environment and culture that will ensure patient and staff safety, people first culture and drives individual accountability
- The development and implementation of the annual operating plan that is based upon the organization's strategic plan
- Provide visionary leadership to ensure the development and implementation of clinical programs and to achieve excellence (systems, structures and processes) that support the provision of efficient and patient-centred care, including clinical excellence in a collaborative multi-disciplinary environment.
- Lead and manage multiple teams and projects in operations, service delivery, policy development and ensuring accurate modelling and forecasting
- Demonstrate the ability to support and enhance our purpose of making life better, with the care you need, close to home.
- Master's Degree in a health-related discipline or administration is preferred, or a bachelor's degree in a related field and equivalent years of services.
- Regulated Health Professional or Professional Designation is preferred.
- 5+ years of progressive leadership experience in complex acute care environment, managing large multiple disciplinary teams and projects spanning operations, patient care, service delivery, policy development, and integrated care planning.
- A proactive advocate for transformation, strategic decision-making, and adept management of change to facilitate the development and implementation of clinical programs, systems and structure that support efficient, patient-centred care.
- Demonstrated excellence in building relationships, fostering collaboration, and effectively training and mentoring others to meet program targets and goals.
- Proven experience in policy and program development, stakeholder relations, collaboration with government entities, and a strong understanding of clinical service delivery, finance, and data.
- Possess advance knowledge of relevant legislation/regulations and is well versed in leading service delivery models and best practices in patient flow/transition planning.
- Financial acumen, statistical analysis, labour relations skills, strategic planning, goal setting, and customer service skills are required.
- Strong change agent with experience building and supporting a people first culture
- Embodies the core values of Royal Victoria Regional Health Centre: Team up, Be kind, Do great things, Inspire trust, and Be bold.
- Competitive pay
- Extended health benefits program including prescription drugs, vision, dental, paramedical services, a health spending account and more.
- Vacation time and flexible scheduling
- Personal spending account
- Healthcare of Ontario Pension Plan (HOOPP)
- Employee and Family Assistance Program
- Professional development through leadership development program, education & training workshops, team engagement events and access to an Education Trust Fund
- Recognition program including service awards, team appreciation days and events and awards of excellence
- Diverse seasonal & cultural events
- Health & wellness offerings such as a free on-site fitness centre, wellness sessions
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit:Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant's needs are different.We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.If you are interested in this position, please apply online before 11:00 p.m. EST on the Requisition Close Date. If there is no close date listed above, the requisition will remain open until filled.