Public Services Assistant, Course Materials Support

Mount Royal University View all jobs

Calgary, AB
$59,387-75,148 per year
Permanent
Full-time

8 days ago

Job TitlePublic Services Assistant, Course Materials SupportJob TypePermanentUnionMRSAPosition ClassificationSLB07 Library Assistant VIISalary Grade$59,386.60 - $75,147.80FT or PTFull-timeHybrid WorkThis position is ineligiblePosition End Date (if applicable)LocationMRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)About this PositionAbout the LibraryHoused in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus. The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, the Maker and Media Commons, audio production rooms, and a range of visualization, simulation, and immersive spaces.The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development. The Library team consists of approximately 60 employees.About the RoleThis position facilitates and supports the integration of course materials for the MRU community, with a strategic focus on support for the use of open and affordable learning resources. Operating in a rapidly evolving information and publishing landscape, the incumbent proactively monitors and adapts to emerging industry trends in publishing, copyright, and course materials creation and provision.The incumbent supports and advises instructors across disciplines on their options for sources of content including commercial textbooks, licensed library resources, and other openly available content, referring to subject librarians as needed. They work as part of a team to ensure library systems are responsive to deliver course materials efficiently. The role provides training and support for users on the systems that support the provision of accessible course materials and content.The role contributes at library service points, providing frontline research, information and technology assistance to students, faculty, and community members. They work as part of a team to provide excellent support to library users, including research and information support and services to meet academic needs in an evolving information landscape.The nature of this role is dynamic; duties, responsibilities, and work assignments will fluctuate throughout the year in response to changes in curriculum, academic semesters, user needs, and shifting demands for support. The incumbent must demonstrate high levels of agility and environmental scanning to adapt to emerging industry trends and user needs, ensuring MRU's service models remain relevant and effective.This position works Monday-Friday, on-campus. This position is not eligible for work from home.ResponsibilitiesCourse Materials Support

Advises instructors on diverse sourcing options and licensing pathways for selecting course materials; provides 1:1 assistance to instructors to support their use of systems and tools that support materials delivery including the Library's Reading List Tool, Syllabus Review Service and Course Reserves. Iteratively updates web-based guides and support materials to reflect software updates and changing user behaviors; identifies opportunities for changes and improvements to library support in response to the publishing landscape.
Working closely with the Fulfillment Specialist and librarians, the incumbent is the primary contact for the Syllabus Review Service, reviewing faculty syllabi and identifying materials for digitization or course reserves, supporting the creation of reading lists in course management systems, and identifying options for alternate open or licensed materials for titles not available in electronic format. Refers users to subject librarians as appropriate.
Collaborates with librarians and campus partners to advance equitable access initiatives, including supporting OER promotion, open publishing support, and the use of library-licensed content to reduce student costs.

Public Service

Conducts reference interviews in physical and virtual environments to clarify user needs and provide tailored guidance on research strategies. Provides one-on-one instruction to help users navigate complex databases, evaluate print/electronic resources, and develop academic information skills.
Working within a broad, multi-disciplinary team, provides a range of library operations' public services activities aligned with the division's strategic and operational plans/objectives. Provides flexible coverage across various service points and projects during peak periods or organizational shifts, ensuring a consistent and reliable user experience.
Assists users with specialized library equipment and software, including Maker Studio technologies, audio production tools, immersive spaces, and standard hardware (printers/computers), maintaining a high level of agility in learning and teaching new hardware and software as library spaces evolve.
Processes and maintains library materials including course reserves, equipment, loanable materials to ensure availability for the campus community.

Qualifications & Experience:

Three or Four Year Bachelor's Degree accompanied by a credential in library and information studies such as Library and Information Technology Diploma (LIT) or a Masters of Library and Information Studies (MLIS) is required.
5-8 years of experience, including experience:

in course materials and e-reserves support in an academic setting accompanied by library service and user support experience,
advising related to electronic resources licenses, open licenses, creative commons licenses, and accessible formats, and
in a library setting, preferably within an academic environment.
Demonstrated experience working with Integrated Library Systems (ILS) and Learning Management Systems (LMS) and e-reserves platforms.

Salary: $59,386.60 - $75,147.80 per annumClosing Date: April 22, 2026A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Job Title], [Requisition Number].pdf (ex. Coordinator, 9999.pdf).We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's and .What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Mount Royal University

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