SRE Program Manager

• Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.

• Strong understanding of SRE principles(SLOSLI| error budgets| toil management| observability).

• Lead SRE maturity assessments across Observability| Incident Management| Problem Management| ShiftLeft| and Operational Readiness.

• Establish and govern SRE operating models| including engagement with Dev| Ops| Security| and Architecture teams.

• Drive adoption of SLOs| SLIs| SLAs| and error budgetsacross critical services.

• Act as the primary interfacebetween engineering teams| service management| leadership| and external partners Manage multiworkstream SRE programs| ensuring delivery against scope| timelines| risks| and dependencies.

• Prepare executivelevel status updates| dashboards| and steering committee communications.

• Oversee improvements in incident reduction| MTTR| availability| and resiliency.Ensure blameless postmortems| root cause analysis (RCA)| and action tracking are consistently executed.

• Govern automation initiatives(runbooks| selfhealing| alert tuning| capacity management).Track and report on reliability KPIs| toil reduction| and automation ROI.

• Partner with platform teams on observability and SRE tooling strategy(monitoring| logging| tracing| APM).Ensure effective integration of ServiceNow| alerting platforms| and SRE tools.

• Support training| enablement| and onboarding of teams into SRE practices and mindset.

• 10 years in IT delivery| operations| reliability| DevOps| or platform engineeringroles.

• 5 years managing largescale programs or transformations(SRE| DevOps| ITIL| or Cloud Ops).

• Experience in Mainframe and other Legacy technologiesis highly preferred.

• Familiarity with distributed systems| cloud platforms| and enterprise application landscapes.

• Proven experience driving crossfunctional changeacross engineering and operations teams.

Astra North Infoteck Inc.