Customer Service Representative
Staff Plus
- Etobicoke, ON
- $55,000 per year
- Permanent
- Full-time
- Processing orders and releases through the Encore ERP system
- Proofreading Factory Tickets for first time orders
- Communicates with customers on a regular basis to ensure a high degree of customer satisfaction
- Purchasing corrugated supplies through the Encore ERP system when required
- Purchasing complete farmout items as required
- Liaise with Scheduling and Shipping to meet the customer requirements
- Follow up with complete farmout vendors to ensure on time delivery
- Liaise with the Sales Department regarding customer needs, faxing, photocopying and problem solving
- Supporting the Sales Department with accurate, timely responses
- Assess, establish and monitor Inventory for economic order quantity
- Monitoring inventory levels and assisting with MRP/EDI’s in a timely manner
- Participate in Lean Manufacturing Kaizen’s and utilize the techniques
- Answering telephones
- Other related duties as assigned
- Training others when required
- A High School Diploma
- Proficient in Microsoft Word, Excel, Outlook and other software as required
- 1 year of corrugated experience or three years related experience in a Packaging environment, two years in Customer Service and/or inventory management
- Ability to read and interpret documents such as safety rules, Factory Tickets, Picking Lists and procedure Manuals
- Strong oral and written communication skills
- Must adjust to flexible working hours
- Must be legally eligible to work in Canada and able to work full time hours as required by this position