OADM-Office Admin

Lifemark

  • Hamilton, ON
  • Permanent
  • Full-time
  • 3 hours ago
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.About Office Admin/Accounting SupportThis is an in-office role at the Viewpoint Hamilton location.As a Office Admin/ Accounting Support at Viewpoint Hamilton, you will be the first point of contact for the company and you will provide administrative support across the organization. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner. You are a flexible team player who supports the administrative management of the reception area related to client assessment services. You are service-oriented, reliable and have the ability to prioritize and multitask. You have excellent organizational skills and pay close attention to detail. Your strong computer skills, including a proficient level of Microsoft applications, web-based tracking systems and the Internet, as well as Adobe Acrobat, add value to the team. You have excellent verbal and written communication skills. Aside of the Admin role you are going to assist with collections for the overdue accounts with our clientsMain Responsibilities
  • Access to the office
  • Greeting assessors, examinees, and visitors and offering assistance to ensure highest level of customer service
  • Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
  • Answer phone calls promptly in a professional and welcoming manner; redirect phone calls to appropriate recipients, monitor calls on hold, transfer callers to voicemail where appropriate, and checking the general voicemail as needed
  • Notify all appropriate parties of changes to appointments and any changes to the schedule
  • Complete post service duties; upload onsite and offsite service forms to internal system, download dictations from Dictaphone and email to transcriptionists, calling scheduled transportation for examinees
  • Acquire appropriate level of knowledge regarding facility and procedures/processes to direct calls to the appropriate team or team member and to be able to provide information on general enquiries
  • Maintain the highest level of privacy of personal information and personal health information
  • Generate daily report to organize and prepare the scheduled services for the following day; ensure that appropriate service forms are prepared and chaperones assigned when needed
  • Generate daily report to facilitate service outcome follow up
  • Ensure that reception area and assessment rooms are kept clean and tidy at all times and contacting building maintenance when needed
  • Ensure reception area equipment are in good working order, toners are replaced when necessary, spare toners are on hand and service personnel are called as required
  • Recognizing that priorities and schedules change requiring the facility to be flexible and accommodating (opening and closing hours, length of assessment, etc.)
  • Ordering and managing assessment supplies
  • Performing cross-functional responsibilities as assigned, or requested, performing other duties related to the job classification, as required
  • Collecting all overdue payments and debts
  • Contacting clients for payments
Qualifications
  • Relevant post secondary/community college education
  • 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
  • Proficient computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
  • Solid and effective verbal and written communication skills
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organize, multitask, prioritize and work under pressure
  • Previous experience as a Collection Associate is an asset
Why choose Viewpoint?
  • Comprehensive and flexible health and dental choices with Flex benefits
  • Lifemark Employee Assistance Program
  • Shoppers Drug Mart Employee Discount (30%)
  • Employee Stock Purchase Plan (25%)
  • Paid vacation and Wellness days
  • Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
  • Goodlife Fitness Corporate Discount Gym Membership
  • Ongoing internal training and development with opportunities for mentorship
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • Nationally recognized brand with a strong digital presence
Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

Lifemark