Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus, is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.Why Join Us?Conduct estimates virtually from our Mississauga hub as opposed to outside in inclement weatherBe part of a visionary team challenging traditional ways of workingWork in a brand, new facility equipped with state-of-the-art tools and technologyEnjoy a healthier, more comfortable work environment with modern amenitiesHelp shape Collision Repair and the Client Experience of the futureWe are looking for Advisors to:Excel in delivering exceptional customer experiencesWork with and support our AutoCare NetworkPrioritize and triage incoming requests in real-timeNavigate work tools with ease to address incoming requests and pending assignmentsEnsure databases are accurate, online and ready for daily useHave fluidity in working online or on the phone and record data attained accurately. You will be working on site at our hub in Mississauga, ensuring that any people-related issues or concerns are promptly addressed. You will foster a culture of accountability and teamwork, where every member is dedicated to enhancing the experience for both internal and external clients.Your role will be pivotal in ensuring that our customers' needs are at the heart of our operations. By achieving high levels of customer satisfaction and mastering the principles of customer experience management, including customer insight, leadership, brand integrity, and team engagement, you will help shape how our business operates.Does this sound like an exciting challenge? Come be a part of this milestone and become a pioneer as we embark on this ground-breaking journey together!What You’ll Do:Find opportunities that promote customer satisfaction or process improvementDeliver on promises made to our clients to ensure they will be without their vehicle for the shortest possible timeHelp develop initiatives that promote performance or process flow improvements through the removal of detracting activities or processesWork autonomously in a digital environmentDevelop, manage, and maintain relationships with external partners and internal business unitsPromote a collaborative culture within the siteProvide guidance and support to clients, instilling confidence in our serviceIdentify and monitor training needs of those we engage to ensure ease of use and business continuityIdentify risks or barriers to achieving Solus Canada’s goals, take ownership of issues through to resolution or further escalation, and assist the team to resolve issues themselvesWhat You’ll Bring:2-3 years of customer service experience1-2 years of experience in collision repair estimatingStrong customer-focused background combined with excellent organizational and time management skillsBest in class client engaging acumenKnowledge of insurance principles, considered an assetUnderstanding of the end-to-end claims process and industry operating practices and systems, considered an assetKnowledge of automotive parts, preventative maintenance, refurbishment, and repair practices and procedures, considered an assetProven ability to multi-task effectively in a fast-paced environmentProven ability to problem-solve using critical thinking and all tools and assets at your disposalExceptional communication and conflict resolution skillsPost-secondary education, considered an assetWorking knowledge of Microsoft Suite of tools, including Teams, Excel, Word, and PowerPointFamiliarity with software supported by Mitchell or Bodyshop Connect, considered an assetWhat You’ll Get:The salary band for this position ranges from $60,000 to $70,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.Medical and dental benefitsEligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare CentreVarious retirement savings options including participation in optional group RRSPCompetitive vacation packageWe offer exceptional career development opportunitiesWe’ll support your professional development educationUniforms will be provided based on your roleWe love people who do the right thing for our customers and colleagues. We want people who speak up, take ownership and who make good decisions. We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.#LI-MP1 #LI-Onsite
