Customs Operations Specialist
- Mississauga, ON
- $21.50-23.00 per hour
- Permanent
- Full-time
- Supports relationships with Customs authorities and other required counterparts.
- Ensures Customs entries are completed in a timely and efficient manner.
- Supports in KPI achievements that have been rolled out by the management team
- Quality control of client files
- Manage key accounts and bring forth process improvements to gain client efficiencies.
- Develops best practices and ensures operational adherence to defined processing standards.
- Ensures Customs compliance when processing and quality controlling files.
- Follow operational account management and ensures delivery against agreed scope
- Handles escalations (e.g. dispute with internal/ external customers)
- Ensure files under your umbrella are billed in a timely manner
- Capable of training other staff on client specific knowledge
- Knowledge of customs requirements and operational processing of customs activities
- 2-3 years’ experience and proven track record in the customs segment
- CCS Qualified is preferred
- Experience on cargowise operating system would be an asset
- Proficient decision-making skills
- High degree of written, verbal and organizational skills
- Diligent attention to detail
- Prior experience in direct customer relationships
- Ability to work alone with minimal supervision