Customer Experience Representative

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Process debit and credit card payments
• Answer incoming calls
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Arrange freight for orders ensuring best price and delivery to meet customer needs
• Dispatch, provide loading documents, and provide direction to drivers
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

• High school diploma /equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task
• Reliable form of transportation required

• Dental
• Eye Care
• Prescription
• Massage/Chiropractor
• RRSP matching
• Referral bonus
• Safety Incentives
• 24/7 Support

• Mental Health
• Finances
• Family & Relationships

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

CRH