Manager II, Field Sales Engineering - Enterprise, Canada

Toronto, ON
Permanent
Full-time

1 month ago

About the role:Samsara is seeking an experienced and results-driven Sales Engineering Manager to focus on our Field Enterprise business. You should have experience managing and ideally growing a dispersed sales engineering team in a high-performance environment. Our Sales Engineering team is full of problem solvers and tinkerers who are not afraid to get their hands dirty (literally) and play a critical role in demonstrating and communicating the value of Samsara's platform with our largest customers. As a leader within the Sales Engineering division, you will lead and manage a team of Sales Engineers while also contributing to the enhancement and scaling of our Sales Engineering motion. This role requires a blend of strategic thinking, strong leadership, and a passion for creating solutions that provide real world value to our customers.This is a remote position open to candidates residing in Canada located in the EST time zones. This position requires travel up to 50% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
You have innate curiosity in how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.
You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will:

Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop and lead an inclusive, engaged, and high performing Sales Engineering team
Manage individual and team performance ensuring our partnership with sales, product, support and customer success teams are productive and efficient
Work with Regional Sales Managers on account planning, strategy and sales call activity
Manage escalations (product issues, feature requests, etc.) in a pre-sales environment
Participate in customer / prospect calls as a trusted advisor
Partner with other Sales Engineering leaders to improve the overall Sales Engineering organization at Samsara

Minimum requirements for the role:

Bachelors' of Science degree from a 4 year accredited university
5+ years of professional experience in hands on engineering, pre-sales, customer success, or customer/product support capacity
3+ years of sales engineering management experience
Experience with Software Product sales; Infrastructure, SaaS
Knowledge in one or more of these areas of expertise: IoT, Networking / Security, SaaS, Cloud Technologies, or Physical Security
Strong technical and business acumen
Excellent communication, customer service, and interpersonal skills
Ability to partner with a broad coalition of stakeholders, ranging from sales, product, marketing, support, customer success and from individual contributors to executive team members across the organization
Demonstrated leadership, creativity, and problem solving abilities
Excellent presentation and organizational skills
Ability to work in a fast paced dynamic environment
Ability to travel as needed

An ideal candidate also has:

Bachelors' of Science degree or advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)

Samsara

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