Project Manager, Customer Service
- Montreal, QC
- Permanent
- Full-time
- Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world's most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them!
- Employee perks and discounts.
- Diversity and inclusivity focused.
- Lead and manage the entire service delivery project, ensuring that contractually defined KPIs (reliability, availability, safety, etc.) are met.
- Develop and execute project plans, aligning Siemens' service priorities with customer expectations and contractual obligations.
- Manage scope, schedule, and budget, identifying risks and implementing mitigation strategies.
- Ensure compliance with safety, quality, and regulatory requirements, including OSHA Law and CFR-49 regulations.
- Prepare and present regular progress reports, both internally and externally, ensuring transparency on contract performance.
- Act as the primary point of contact for customer stakeholders, ensuring all formal and informal requests and concerns are addressed.
- Host regular meetings with executive, senior management and customers, aligning on service performance, risk mitigation, and improvement strategies.
- Develop and maintain strong relationships with internal and external partners, ensuring seamless service execution.
- Manage contractual obligations and change requests, ensuring compliance and alignment with customer needs.
- Build and lead a high-performing Trainset Maintenance Support and Spare Parts Services Team - around 30 direct reports -, including resource planning, recruitment, and training to ensure competency.
- Supervise Siemens Team Leaders and Technicians, as well as temporary personnel, ensuring optimal performance.
- Promote a safety-first culture (Zero Harm) by implementing and enforcing EH&S policies at all operational levels.
- Ensure the safety of personnel, equipment, and depot infrastructure under Siemens' responsibility.
- Monitor service delivery, track KPIs, and implement corrective actions to maintain and improve contract performance.
- Oversee maintenance execution and optimization, ensuring high fleet availability and reliability.
- Support the customer in depot maintenance and infrastructure management.
- Manage supplier contracts, including claims processing and documentation.
- Drive modifications and improvements, ensuring material and personnel resources are effectively allocated.
- Demonstrated leadership in project management roles, with a track record of managing multi-functional teams in a rail or industrial environment.
- Proven experience in customer-facing roles, with strong stakeholder engagement and negotiation skills.
- Expertise in rolling stock maintenance, including industry best practices, troubleshooting, and regulatory compliance.
- Proficiency in project management methodologies (PM@Siemens, PMP®, or equivalent).
- Strong budget, contract, and financial management skills, ensuring cost-effective service delivery.
- Experience managing risks, change requests, and scope adjustments in complex service projects.
- Bachelor's degree (or equivalent experience) in Mechanical or Electrical Engineering.
- Minimum of 8 years of experience in rail maintenance, project management, or a related field.
- Fluency in French and English is essential.
- Familiarity with digitalization and automation in maintenance and service operations.
- The successful candidate for this position must be bilingual. Fluency in English and French (oral and written) is required to perform the duties and responsibilities of the position:
- The role requires interaction with English and/or French speaking customers and suppliers across Canada and/or abroad.
- The role requires regular interaction with Siemens colleagues based in Quebec, Ontario, nationally and internationally.