Medical Office Assistant (MOA)

• Schedules, coordinates, and confirms office appointments, check-ups and physician referrals, consultations, lab and diagnostic tests;
• Greets and check-in clients and ensure quality customer service to clients at all times;
• Maintains strict confidentiality in performing duties;
• Demonstrates compassion, respect and exercises sound judgment and discretion when dealing with sensitive issues;
• Maintains electronic filing systems and client medical records;
• Manages the Nurse Practitioner’s full schedule, including on-call time, walk-in or urgent-care, meetings or speaking engagements;
• Drafts, edits, keyboards, mails, faxes, and files a variety of documents including notes, correspondence, and consultations;
• Transcribes dictations and notes as required including the preparation of correspondence between physicians, clients and other stakeholders;
• Registers, files, and maintains electronic medical records including update address, phone number, allergies etc. on each visit and ensures patient records are up-to-date and correct;
• Prepares examination rooms, delivers client to rooms, and chaperones clients when required; selects, setup and maintains medical supplies and equipment for all examinations and procedures; and ensure instruments are cleaned and sterilized;
• Completes and processes accurate medical insurance claims, medical billing (as per MSP guidelines), and electronic claims, incorporating correct coding procedures, and reconcile all billings;
• Receives insurance co-pay payments and post amounts paid to client accounts;
• Provides office administration duties, including receiving, logging, sorting, and distributing incoming and outgoing electronic mail, telephone messages, and faxes; answer telephone; and arrange for courier pickup and deliveries;
• Manages stock and re-orders medical and administrative supplies;
• Responds to inquiries from clients and other stakeholders;
• Attends departmental meetings and events as required;
• Monitors areas of responsibility for opportunities for improvement and innovation and works proactively to implement these;
• Attends departmental meetings and events as required;
• Participates in relevant training and workshops identified by the Health Manager and/or Nurse Practitioner to enhance program services;
• Presents a professional, positive and helpful attitude at all times when interacting with C&C, co-workers, TFN Membership and stakeholders;
• Promotes a safe work place and ensures that all established safety procedures are followed;
• Carries out other duties essential to the position as directed by the Health Manager or Nurse Practitioner.

• Medical Office Assistant diploma/certificate required; and
• 2 years Medical Office Assistant experience preferred,
• Experience utilizing and maintaining electronic medical records systems;
• British Columbia Health Care billing experience an asset;
• Medical transcription and terminology experience;
• Experience scheduling and coordinating appointments;
• Experience operating general office equipment such as computers, scanners, faxes, printers, and multi-line phone systems;
• Experience developing and preparing a variety of written reports, spreadsheets, and other documentation independently and from written and verbal instructions with Microsoft Office programs;
• Experience providing, obtaining or following clear, concise and accurate information orally and in writing
• Valid standard first aid and CPR “C” certificate an asset;
• Class 5 BC Driver’s License;
• Vulnerable Sector Criminal Record Check required as a condition of employment.

• Thorough knowledge of medical and pharmaceutical terminology;
• Sound knowledge of routine office practices;
• Advanced verbal and written communication skills including the ability to provide, obtain or follow clear, concise and accurate information orally and in writing (including spelling, grammar, context and structure);
• Superior organizational skills and extremely detail-oriented;
• Broad computer skills including word processing, and data bases to enter and retrieve data and create and edit a variety of correspondence, billing and files; and to conduct research via the internet;
• Ability to exercise discretion and apply mature judgment to make decisions regarding administrative matters, determine appropriate course of action, and solve problems and monitor/evaluate/update own work procedures;
• Ability to deal effectively and efficiently with occasionally aggressive or demanding individuals in order to provide or obtain information to clarify or resolve issues;
• Ability to work independently with limited direction, act on own initiative, set own priorities, and meet tight or changing deadlines;
• Ability to effectively communicate and respond to routine requests or inquiries from clients;
• Ability to display tact, courtesy, and discretion at all times;
• Ability to foster and maintain positive working relationships with colleagues, clients, and external contacts.

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance

Tsawout First Nation