Change Management Lead (ERP) – Approximately 2-year contract
City of Guelph View all jobs
- Guelph, ON
- $47.50-59.38 per hour
- Temporary
- Full-time
- Develop frameworks and tactics that promote best practices and drive culture change across the City to support the implementation of an Enterprise Asset Management solution and other supporting systems, minimizing resistance from employees and stakeholders.
- Create actionable deliverables for change management levers including communication plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans using Prosci or similar methodologies.
- Design and implement communication strategies and engagement plans to help users understand and navigate significant business process changes related to work and asset management.
- Lead the design and delivery of engagement tools for information-sharing (e.g., websites, presentations, workshops, emails, newsletters).
- Provide coaching and mentoring to project team members to ensure consistent messaging and support for changes to programs, processes, policies, and practices.
- Facilitate consultations, focus groups, workshops, presentations, and meetings with staff and executives to promote adoption, improve system utilization, and ensure minimal business disruption.
- Gather and apply stakeholder feedback to continuously improve change management strategies.
- Integrate change management activities into overall project plans.
- Participate in project team meetings and provide regular status updates.
- Track change management metrics and support reinforcement mechanisms to ensure sustained change.
- Other duties as assigned.
- Post-secondary education in Business, Communications, Computer Science, Engineering, Psychology, Sociology or other relevant disciplines. Candidates with an equivalent combination of education and experience may be considered.
- Extensive experience in change management including theories, methodologies, best practices, tools, and techniques including Prosci or similar approaches.
- Experience leading change management processes for large-scale, user-centric software implementations.
- Experience identifying issues and opportunities to improve or develop new strategies based on organizational readiness, challenges, and risks.
- Experience with and knowledge of EAM (Asset Management, Work Management, Computerized Maintenance Management Systems) and ERP solutions is desired.
- Knowledge of strategic communications and engagement principles, theories, and techniques.
- Ability to build rapport and credibility as a change agent and establish trusted advisor relationships across the public sector.
- Ability to engage diverse stakeholders, explain change strategies, and gain consensus among groups with differing needs and objectives.
- Ability to provide strategic advice at project initiation on appropriate change management approaches to accelerate adoption.
- Ability to assess and prioritize risks related to change activities and recommend effective solutions.
- Adaptability to apply different change methodologies and principles at various project stages, tailored to the City’s culture and complexity.
- Excellent facilitation skills to guide users through significant business process changes.
- Ability to identify resistance and implement corrective action plans.
- Exceptional project and time management skills with a proven ability to prioritize, problem-solve, manage multiple tasks, and meet deadlines.
- Certification in change management methodologies, preferably Prosci, is an asset.
35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m. This position is eligible for hybrid and flexible work arrangement options (as per current corporate policy).How to apply
Qualified applicants are invited to apply using our online application system. This position will be posted until filled. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.Hiring Process Transparency
The City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.Commitment to Diversity & Accessibility
The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.Privacy Notice
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.