Job Description :This is a remote position.Are you ready to embark on a new journey and relocate to the beautiful island of Bermuda, just 600 miles from North Carolina? With its stunning pink-sand beaches, vibrant culture, and welcoming community, Bermuda (a colony of the UK) offers not only a beautiful place to live but also a thriving hub for hospitality and tourism, and the associated live Audio Visual Events! Our client is a Super High-end resort. *This job is NOT remote. We are looking for candidates anywhere in U.S., Canada, or United Kingdom willing to move to Bermuda!We’re seeking a Director of Audio Visual Events to join a global team of service professionals committed to creating unforgettable memories. In this role, your leadership, technical expertise, and strategic vision will be key to delivering world-class event experiences while supporting the hotel’s broader business objectives. This person is responsible for a 5-person team.Responsibilities:
Coach and mentor the audiovisual team, ensuring accountability, high performance, and exceptional guest service, whilst driving employee satisfaction results fostering professional growth.
Develop and implement strategic plans for technical event services aligned with company goals.
Own and manage departmental budgets, including revenue forecasting, labour planning, and cost control, ensuring they are both timely and accurate.
Drive new business through proactive sales efforts and client relationship development.
Thoroughly research and understand customer history and previous experiences, in order to create more personalised customer experiences.
Collaborate with Sales, Catering, and Conference Services to assess client needs and deliver tailored technical solutions.
Attend site visits, pre-conference planning meetings as necessary to support the customer event experience.
Drive new business through proactive sales efforts and client relationship development.
Source and manage vendor relationships to ensure quality and cost-effective service delivery.
Effectively prepare and present quotes and proposals in a timely manner to customers.
Function as the central point of contact for all technical queries, including overseeing the pre-production, installation and break down of equipment
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Manage contractor and vendor relations and ensure work performance meets Fairmont standards.
Develop and maintain SOPs for technical operations, including contingency and emergency preparedness plans.
Resolve guest concerns promptly and professionally, ensuring high satisfaction levels.
Ensure compliance with all corporate, hotel, and departmental policies and safety standards.
Perform any other function related duties and projects as assigned.
RequirementsQualifications:
Minimum 5 years international on-site venue management experience preferably in a luxury hotel.
3 years’ experience in event technology and sales
Strong background in sound, video, lighting and hybrid event technologies.
Degree level education or equivalent professional experience
Proven ability to lead teams and deliver high service standards in a fast paced environment
Proven ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent interpersonal, communication, and administrative skills.
Advanced technical aptitude with proficiency in Windows, Mac OS, and AV software.
Availability to work flexible hours including evenings, weekends, and holidays.
Strict adherence to health and safety protocols as defined by Accor, WHO, and CDC.
