Luxury Residential Rental General Manager
Minto
- Toronto, ON
- Permanent
- Full-time
- Competitive salary
- Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks' vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions!
- Flexible summer hours
- Many exciting career opportunities
- Understands and assists in leading implementation of business strategy for portfolio.
- Assists in developing and implementing budgets annually.
- Review monthly financials, forecast inputs and variance commentary.
- Understanding of the Residential Tenancies Act with respect to landlord rights and obligations, for example notice of entry, request of access, etc.
- Works closely with the Concierge Lead, Housekeeping Manager and Service and Administration team to ensure achievement of return on investment (ROI) related to operations and capital expenditures.
- Practices strong strategic financial management: maintaining a high-level and longer-term perspective, without losing sight of current objectives, in order to maximize value and performance of the managed portfolio over time;
- Takes advantage of opportunities that require budgeted and unbudgeted expenditures where the long-term performance of the property or managed portfolio can be enhanced.
- Ability to handle difficult resident and employee issues; able to demonstrate how to handle difficult conversations.
- Builds an effective team based on Minto core values of Courage, Partnership, Innovation and Accomplishment.
- Ensures that all team members are adequately trained, equipped, and motivated.
- Fosters a culture of cooperation and collaboration both within the maintenance team and with the rest of the property team.
- Ability to manage and oversee large and complex projects while demonstrating strong decision making and organization skills.
- Implements, schedules, executes, and participates in resident programs & events.
- Review and monitor internal and external resident/guest satisfaction surveys, including Google reviews.
- Measures quality of work against established standards.
- Identifies opportunities for improvements in efficiency, cost effectiveness and customer experience.
- Interprets and analyzes key indicator reports on mechanical equipment, maintenance trends and communicates key opportunities and recommendations to improve building systems.
- Manages the performance of contractors in accordance with the Minto Contractor Code of Conduct; Makes recommendations regarding the addition and deletion of approved contractors.
- Implements and adheres to maintenance programs as established by Facilities Management, Including Compliance & Health & Safety requirements.
- Develops the budget, monitors, and controls maintenance expense line items.
- Uses our ERP tool, Yardi, to perform their duties.
- Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution.
- Actively participates in industry related associations to network, share experiences and acquire knowledge of industry standards and best practices.
- Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
- Communicates objectives and goals to staff by outlining job expectations, planning, monitoring, and coaching.
- Participates in recruitment, training, and development of staff.
- Responsible for detailed understanding of the standard lease agreement and the application thereof during the tenancy.
- Monitors and administers deviations / addendums to the lease agreement.
- Establishes and manages to target accounts receivable, monitors the delinquency report and takes action in accordance with the applicable legislation.
- Responds to escalated resident concerns and inquiries promptly and courteously.
- Processes and approves necessary incident reports, invoices, and administrative service requests.
- Creates, reviews and approves mass and individual resident communication.
- Collaborates with sustainability, revenue management, asset management, leasing , project management and central services teams to ensure the smooth delivery of an exceptional customer experience.
- Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including Residential Tenancy Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
- All other duties within the scope, spirit, and purpose of the job, as requested by management.
- A minimum of five to ten (5-10) years of relevant work experience in a similar role is required.
- Strong knowledge of residential properties legislation
- Ability to understand basic financial management; specifically, procedures for expenses/revenues
- Strong decision-making skills
- Initiative and creativity
- Attention to detail
- Strong organizational with the ability to multi-task.
- Microsoft Office (Word, Excel, and PowerPoint), Outlook, Yardi
- Strong communication skills (listening, verbal and written)